Technical Consultant

**_Join a team of superheroes_**

BUI is an award-winning IT consultancy delivering cloud solutions and professional services worldwide, with a specialized focus on the Microsoft Azure platform, and Cisco and Palo Alto Networks technologies.

Founded in 2000 and a part of the First Technology Group since March 2015, BUI has an international presence and highly qualified consultants who embrace three core principles: Innovation, Delivery, and Results.

**_
We value your personality and passion _**

For us, personality and passion are an essential part of our culture. You’ll always be supported and looked after by your BUI family, but you will also have a lot of responsibility for your own work, meaning that problem solving and working independently is something we encourage. We only employ passionate, best-in-class experts to help us give our customers what they deserve: individual attention, and impeccable service.

**We are currently hiring a **MSP Junior Consultant** **based in Durban, Cape Town, Welkom or Johannesburg.**

**_ As a MSP Junior Consultant you will be offered:_**
- On-going skills development and growing opportunities,
- Exposure to a vast support network in MS Azure, Sec-Ops and Networking
- Group Life and Group RA

**_ Let's tell you about the _**_MSP Junior Consultant_**_ role at BUI_**

As a BUI MANAGED SERVICE PROVIDER JUNIOR CONSULTANT, you will provide First line (L1) support by providing customer-centric assistance to clients having trouble using IT products and services.

The MSP consultant will troubleshoot, diagnose, and resolve or escalate Level 1 incidents received as necessary using the Jira ticketing system.

You may also install, configure, administer, support, and analyse the network status monitoring tools.

**_Duties and Responsibilities_**
- Performing call backs as required
- Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
- Diagnose and troubleshoot technical issues, including account setup and

network configuration.
- Maintain jovial relationships with clients.

**_ Requirements_**
- AZ-900 Certification
- Stable, Uncapped Home internet (if you need to assist with calls outside of office hours)
- Experience troubleshooting Desktop hardware and associated peripherals preferred.
- Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation.
- Effectively manage length of calls/handle time

WOW - that's a mouthful If you're hungry to take your career to the next level then go ahead and apply