Lead: Experience Engineering

2 weeks ago

Johannesburg, South Africa IQbusiness South Africa Full time

IQbusiness is the largest South African management and technology consulting firm, attracting top talent and ambitious clients, both locally and globally. Midnight, powered by IQbusiness, are a next-generation business innovation consultancy. Our mission is to help our clients to participate and win in the digital economy.

In this role, you will create value for clients by helping them to engineer delightful, digital infused citizen, customer, colleague, complementor and brand experiences that weave seamlessly through human journeys, turning people into fans.

**As a Lead, you will be responsible for managing and ensuring effective and efficient delivery and integration of the following agency capabilities**:

- Customer and Citizen Engagement
- Colleague Engagement
- Brand Experience
- Content
- Mobile Applications
- Omni-Channel Experiences
- Complementor Engagement
- Human Experience
- Service and Support Enhancement
- Customer and Citizen Advocacy
- User Interface and User Experience
- Physical Space Experiences

**Skills and Experience**:
This role would be an ideal fit for a T-shaped individual (who has a specialism with depth in a particular domain(s) but who can at the same time operate as a generalist across other domains)
- Experience in a consulting capacity would be advantageous (either internally within an organization or as an external consultant)
- Experience in a C-suite role or demonstrated ability to engage and shape value at C-suite level
- At least 15 years of relevant professional work experience
- Relevant qualifications (A university degree and/or postgraduate studies would be advantageous)
- A proven track record of leadership and delivery in a similar context

**Personal Attributes**:

- Enabling Thinking (demonstrate a Growth Mindset, an Entrepreneur Mindset, and a Disruptor Mindset)
- Perspective (knowledge on how the Digital Economy impacts on your context, customers, and clients)
- Cultural fit - alignment with the following cultural dynamics:

- Diversity, Inclusion and Belonging
- Service and Impact
- Accountability and Empowerment
- Connectedness and Cooperation
- Creativity and Innovation
- Personal mastery in relation to the following softer skills:

- Self-Awareness
- Emotional Intelligence
- Authenticity
- Courage
- Visioning
- Critical Thinking
- Storytelling
- Design
- Ethics

***Success in this role means being comfortable working in an environment that promotes**:

- Joint accountability
- Continuous improvement of outcomes
- Self-organization
- Multi-disciplinary teaming
- Agile & lean methods

**Please note**:

- As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification._
- IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals_

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