Despatch Controller

2 weeks ago

Pretoria, South Africa Shoprite Group Full time

**Purpose of the Job**:
To ensure accurate and timeous despatching of parcels, creating and completing reports.

**Key Performance Areas**:

- Report and investigate any problems / irregularities
- Employee monitoring
- Fleet
- Administration

**Job Objectives**:

- Following up on queries, including but not limited to proof of delivery queries, account queries, general adhoc queries.
- Report any discrepancies to the Supervisor timeously.
- Monitoring staff attendance and punctuality.
- Monitoring and reporting work performance of staff in designated store area.
- Following up with staff to ensure the correct despatching of routes.
- Providing assistance to the Fleet department in communicating the needed vehicle size for the load we have at specific departure times.
- Creating and completing reports.
- Checking the system and allocating routes as well as managing cut off times.
- Managing customer collections.

**Qualifications**:
**Essential**
- Grade 12 qualification

**Experience**:
**Essential**
- at least one year of working experience in a similar position

**Desirable**
- Previous supervisory and warehouse experience

**Knowledge and Skills**:

- Knowledgeable on operating systems within a warehouse environment
- Knowledge of internal company procedures and policies
- Sound verbal and written communication skills
- Computer literate (MS Office)
- Working towards deadlines
- High attention to detail
- Good interpersonal and leadership skills
- Good conflict resolution skills

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