Inbound Fit Series Reservations Consultant

3 weeks ago


Westville, South Africa Cullinan Holdings Full time

At Thompsons Africa, we are passionate about holidays and service. Throughout our years of history, our staff's dedication and commitment have helped us become a market leader in the tourism industry. We require our staff to be creative and adaptable. In return, you'll get to work in a culture that is fun and dynamic. We are always on the lookout for talented people who have a passion for Tourism. If you would like to be considered joining the Thompsons Africa family, we would love to hear from you

The Inbound FIT Series Reservations Consultant is responsible for successfully planning and designing travel experiences, and handling FIT Series and FIT bookings from quoting to finalizing, invoicing, and travel documentation.

The position is based at our offices in Westville, Durban.

**The key responsibilities for this position are**:

- Plan, design, and prepare travel itineraries, providing travel advice and recommendations to the customer where possible that will enhance the guest experience.
- Deliver on all aspects of the customer's request and meet their delivery expectations
- Quote the most appropriate products and services, meeting the price expectation of the customer
- Converting quotes into bookings.
- Offering alternatives, cross-sell, and upselling where possible.
- Source and secure alternatives if any challenges arise.
- Convert quotes into bookings.
- Conducting availability checks, booking all accommodation and services, and reconfirming all bookings.
- Managing release dates of services booked.
- Resolving any on-the-ground incidents or challenges.
- Managing customer accounts and resolving account queries within set deadlines.
- Quality Control of bookings.

**Requirements**:
**Qualification**:

- Grade 12
- A Travel and Tourism qualification is highly recommended

**Core skills and experience required**:

- Experience in quoting, consulting, and operating within an Inbound FIT Series/FIT environment.
- Good understanding and working knowledge of working with travel booking systems
- Strong product, destination, and logístical knowledge of South and Southern Africa
- Excellent Microsoft Office Computer Skills (Outlook, Word, Excel)
- Can deal effectively with high volumes/pressure whilst paying attention to every detail
- Someone who is customer service orientated and focused on the customer experience - always understanding and considering the customers' expectations and requirements
- Excellent interpersonal skills
- Can maintain quick turnaround times and can effectively prioritize work and manage their time.
- Are highly adaptable, and resilient and enjoy working in a changing and dynamic environment
- Is resourceful, solutions-driven, and can resolve challenges
- Team player



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