Resort Entertainment Manager

The successful applicant will be responsible for planning various types of entertainment and activities at Dikhololo Resort and for ensuring that all social and cultural events are well coordinated. The Entertainment Manager will act as the main source of information for the guests as it relates to on property activities and events and is responsible for ensuring that guests have an enjoyable experience.

Key Performance Areas:

- Set up and host create meeting with entertainment department Staff weekly
- Set up and host weekly meetings with department connecting service providers
- Manage entertainment Staff Rosters
- Manage entertainment department operations
- Control Entertainment budget with group Customer Experience Manager and Resort Manager
- Place orders on equipment
- Monitor quality control of departments facilities, equipment and Staff performances
- Present daily tasks and operational feedback in Resort meetings
- Assist with innovative concepts and trends at Resort
- Ensure Resort vibe and Staff presence is at highest quality and visibility consistently
- Create weekly leisure programs and ensure information ois sharded with Head Office timeously
- Handle all Guest related queries including information on promotions, functions, events, and general questions about the Resort.
- Assist with promotions, functions, and events.
- Communicate all necessary and correct information in a professional manner.
- Act within procedural parameters.
- Issue, receive, and maintain all 2-way radios and other communication systems.
- Take weekly stock takes and keep stock up to date, report timeously purchases that are required so that activities are always available as per advertising activity list.
- Write and communicate all complaints
- To be pro-active and use initiative with customer service and complaints.
- Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area.
- Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike.
- Responsible for and ensure that pleasant, friendly and helpful behavior is maintained at all times.
- Have a thorough knowledge of all facilities and services offered by the Resort.
- To provide courteous and efficient service to all Guests.
- To maintain, at all times the highest standard of appearance and skills, according to Company Policy.
- To ensure a professional image at all times.
- To attend and be attentive to training as and when required.
- To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures.
- To communicate regarding your shift.
- Up sell all Resort facilities.
- Collect Surveys from Guests regularly.
- Promote brand to business, events, communities, schools, charity and other.
- Implement and facilitate guided hikes.
- Operate and run all adventure sports activities like rope climbing rocks, gorge swing and other similar activities.
- Set-up and lead entertainment events.
- Strat plan new entertainment programs.
- M.C events.
- Child mind kids - Love for Children.
- Facilitate and arrange kids and family entertainment games and activities.

Position Requirements:

- Experience in Theme Park, Cruise Liner, Children’s camps, Hotels and Resorts entertainment
- Leading kids and family games and activities
- Public speaking
- Computer literacy and Audio-visual expertise
- Crisis management
- Safety and security act (O.H.S.A)
- First Aid
- Valid Driver’s Licence

Person Requirements:

- Matric or Grade 12 (Compulsory)
- High energy levels
- A passion for working with the public & particularly children
- Prepared to work outside of normal office hours
- Work on public holidays and weekends
- Work during high season periods
- Work within a multi-cultural environment
- Work with multi genders
- Flexibility
- Patience

Ref # 40/09