Administration Clerk

3 weeks ago


Pretoria, South Africa JDJ Diagnostics Full time

JDJ Diagnostics is looking for a dynamic and mature individual who must be computer literate and have at least 3 years of experience in administrative work for our branch based in Pretoria, Gauteng.

**Requirements**:

- Grade 12
- Post grade 12 software experience an advantage.
- 3 Years Relevant Working Experience.

**Skills and Competencies**
- Computer literate with Laboratory information systems experience
- Organisational policy procedures
- Ability to cope with nervous / distressed patients
- Ability to work in a pressured environment
- Ability to work as part of a team
- Adherence to company dress code
- Administrative skills
- Attention To Detail
- Communication
- Confidentiality / Sensitivity
- Customer Orientation
- Empathy and patience
- Flexibility
- Interpersonal skills
- Telephone etiquette
- Business numeracy
- Solution driven

**Responsibilities**
- Data Capturing.
- Administers sorting and distribution of samples according to set standard operating procedures.
- Processes sample registration and queries according to set standard operating procedures.
- Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures including handling queries in line with prescribed turnaround time.
- Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
- Responsible for samples being tracked into the lab via couriers and sisters.
- Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
- Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
- Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the department.
- Receives cash from couriers, sisters and depots and ensures banking of monies in accordance with relevant standard operating procedures.
- Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
- Prepares and scans patient forms onto laboratory scanning system and resolves the scanning incompletes according to set standard operating procedures.
- Responsible for adhering to company uniform protocols as set standard operating procedures.
- QC lab requisition forms.
- Ad-hoc admin duties.

Should you meet the above requirements, please include your CV and all relevant documents.

**Job Types**: Full-time, Permanent



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