Senior Tour Operator

2 weeks ago

Bryanston, South Africa RMV Solutions Pty Ltd Full time

Our client operates as a comprehensive destination management company, specializing in inbound travel to various African countries like South Africa, Namibia, Kenya, Tanzania, and Uganda. They provide tailored services and personalized consultations for both individual travelers (FIT) and group leisure segments.

**Responsibilities**:

- Evaluate client requirements based on special interests, needs, and budget constraints
- Provide timely quotations for all requested services
- Make reservations for all requested services
- Acknowledge and respond to written requests from agents
- Maintain communication with agents regarding reservation status, payment terms, deadlines, and booking conditions
- Organize Meet and Greets when necessary
- Manage documentation for all reservations including itinerary planning, travel packs, vouchers, rooming lists, and filing
- Ensure timely invoicing of clients and address any account queries
- Arrange tour guide services as needed
- Negotiate the best rates with preferred suppliers

Qualifications:

- Matric / Grade 12
- Preferably a qualification in Travel & Tourism

**Experience**:

- 3 years of experience handling group travel within the tourism industry

Competencies:

- Proficiency in written and spoken German would be a great advantage
- Ability to understand complex group itineraries and costing
- Familiarity with Tourplan software is advantageous
- Knowledge of group bookings, quotations, and costings
- Strong negotiation skills with suppliers
- Understanding of customer needs and products
- Excellent knowledge of South African and regional geography
- Strong product and logístical knowledge.

Matric certificate. Travel & Tourism qualification. 3-5 years of experience in the Tourism Industry. Knowledge of the Marathon World is essential. Experience with Tourplan is required.

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