Reservations Agent Head Office
1 week ago
As a member of our head office based Reservations team, this Reservations Agent is purely focused on making bookings and facilitating site inspections from visiting international Travel Agents, Tour Operators, Journalists and Influencers. This vital position requires exceptional relationship building and consulting skills as well as very high attention to detail - all in order to ensure that we exceed our purpose, which is _“To give our guests a complete experience and a perfect stay.”_
MAIN DUTIES & RESPONSIBILITIES
***
- Receive agent, operator, media and influencer bookings, consulting to ensure they plan an exceptional visit to South Africa and see as many of our properties as possible.
- Liaise with Sales, Reservations and the properties, to ensure a successful site inspection, including any special requests and activities.
- Ensuring all booking notes and terms are accurately captured in Opera
- Keep up to date with all facilities at all properties as well as services offered within The Royal Portfolio.
- Maintain CRM database with all relevant customer information
- Assist with capturing information in Hubspot
- Assist with head office main switchboard.
REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS
- At least 2 years’ experience in a Reservations role in a luxury hotel, lodge or head office environment
- Previous experience in OPERA (Property Management System) essential
- Exceptional written and verbal communication in English
- Exceptional organisational skills with strong attention to detail
- A good understanding of luxury brands
- Ability to multi-task and work in a fast-paced environment
- Positive attitude and highly responsive
- Team player
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
-
Reservations Agent
1 week ago
Cape Town, South Africa The Royal Portfolio Full timeThe Trade Reservationist's purpose is to facilitate our guests’ complete experience by ensuring that they reflect the warm and welcoming atmosphere guests can expect from our group of properties. Our Reservations Agents maximise room revenue and occupancy levels, whilst still achieving exceptional levels of customer satisfaction, by effectively assisting...
-
Reservation Agent
2 weeks ago
Cape Town, South Africa Intrinsic Consulting Services Full time**CAPE TOWN** - International Airport Reservations Agent The travel industry is picking up at a rapid pace and due to the success of my client, they are requiring additional reservation agents for their Car Valet Company based in Airport Industria.
-
Reservations Agent
6 days ago
Cape Town, South Africa Belmond Hotels Full timeSo much happens behind the scenes to make the magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Sales, Finance or Reservations, you’ll be supporting and contributing to something special. Mount Nelson Hotel is looking for a FIT Reservations agent to join our team: - Making...
-
Cluster Reservation Agent
1 week ago
Cape Town, South Africa Hyatt Regency Cape Town Full timeSummary **Position Summary**: Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly...
-
Reservations Agent
3 weeks ago
Cape Town, South Africa Belmond Full timeAs a Reservations Agent at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If...
-
Reservations Agent
3 weeks ago
Cape Town, South Africa Belmond Management Full timeAs a Reservations Agent at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If...
-
Cluster Reservations Agent
23 hours ago
Cape Town, Western Cape, South Africa Hyatt Hotels Corporation Full timeIf you're looking for a career with our Inclusive Collection, please click here to view job postings.Hyatt Recency – Cape Town is looking for a Reservations Agent. The candidate will be responsible for responding to communications from guests, travel agents, and referral networks concerning reservations.Creates and maintains reservation records, prepares...
-
Central Reservations Agent
2 weeks ago
Cape Town, South Africa WINK Aparthotels Full timeJob Responsibilities: Manage reservations for sales office, Rentals and travel agents. Knowledge of type of rooms available as well as their location and layout. Knowledge of rates and availability and benefits of rooms. Know credit policy of the hotel. Creates and maintains reservation records by date of arrival. Manages room rates based on the sales...
-
Central Reservations Agent
7 days ago
Cape Town, South Africa WINK Aparthotels Full timeJob Responsibilities: Manage reservations for sales office, Rentals and travel agents. Knowledge of type of rooms available as well as their location and layout. Knowledge of rates and availability and benefits of rooms. Know credit policy of the hotel. Creates and maintains reservation records by date of arrival. Manages room rates based on the sales...
-
Hotel Reservations Agent
2 weeks ago
Cape Town, South Africa Belmond Full timeSo much happens behind the scenes to make the magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Sales, Finance or Reservations, you’ll be supporting and contributing to something special. Mount Nelson Hotel is looking for a FIT Reservations agent to join our team: - Making...
-
Reservations Agent
3 weeks ago
Cape Town, Western Cape, South Africa Belmond Mount Nelson Hotel Full timeJob title : Reservations AgentJob Location : Western Cape, Cape TownDeadline : March 08, 2025Quick Recommended LinksJobs by Location Job by industries Primary Responsibilities Include:Making reservations for the Hotel and preparing rate proposals. Ensure accurate records about guests' bookings, payments, and any additional information that hotel staff...
-
Reservations Agent
2 weeks ago
Cape Town, South Africa Belmond Management Full timeAt the Mount Nelson Hotel, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house staff. We are fully aware of the importance of the role that each and every staff member plays in ensuring the happiness and...
-
Reservation Agent
1 week ago
Cape Town, South Africa Pepperclub Hotel & Spa Full timeThe Pepperclub Hotel seeks a skilled & experienced Reservations Agent to liaise with all clients, ascertaining their requirements and co-ordinating these needs to ensure the successful execution of functions and conferences in a timely manner in accordance with the set standard of hotel. If you meet the criteria below, then we would like to hear from...
-
Reservations Agent
2 weeks ago
Cape Town, South Africa Belmond Full timeAt the Mount Nelson Hotel, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house staff. We are fully aware of the importance of the role that each and every staff member plays in ensuring the happiness and...
-
Central Reservations Agent
2 weeks ago
Cape Town, South Africa Neighbourgood Full timeNeighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...
-
Reservation Agent
2 weeks ago
Cape Town, South Africa Pepperclub Hotel & Spa Full timeThe Pepperclub Hotel seeks a skilled & experienced Reservations Agent to liaise with all clients, ascertaining their requirements and co-ordinating these needs to ensure the successful execution of functions and conferences in a timely manner in accordance with the set standard of hotel. If you meet the criteria below, then we would like to hear from...
-
Reservations Consultant
2 weeks ago
Cape Town, South Africa Sun Destinations Full timeSun Destinations is a portfolio of carefully selected wildlife areas in Southern Africa, offering supreme safari lodges and authentic bush camps. Our lodges are selected based on their location, owner-managed intimacy, and excellence in wildlife experiences. Our head office is based in Cape Town, South Africa, and we specialise in marketing and reservations...
-
Central Reservations Agent
1 week ago
Cape Town, South Africa Newmark Hotels Full time**DUTIES & RESPONSIBILITIES: -** The Reservations Agent is responsible for ensuring a seamless reservations process to ensure guest satisfaction is achieved starting with the reservation. **GENERAL** All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Team work and communication are...
-
Reservations Agent
2 weeks ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 22131857 **Job Category** Reservations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Function** **Required Experience & Qualifications** - Must have 2-3 years’ minimum...
-
Reservations Agent
3 weeks ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 22185725 **Job Category** Reservations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Function** **Required Experience & Qualifications** - Must have 2-3 years’ minimum...