Technical Service Manager

2 weeks ago


Pietermaritzburg, South Africa Pronel Personnel Full time

A rapidly growing national business is looking for a Group Technical and Service Manager. This is for their Pmb Branch.
- Co-ordinate resources on a daily basis and liaise with internal & external key contacts to achieve optimum workshop efficiency & excellent customer service delivery.
- Auditing work and customer service to ensure the company’s high standards, efficiency and productivity goals are met
- Monitoring department issues and client complaints to create methods to lessen recurring issues
- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service
- Monitor technician daily productivity report
- Responsible for assigning and designation job duties to staff
- Must have worked in the Automotive industry
- Must have experience managing staff
- Must have knowledge of running a workshop
- Must have automate experience
- Good communication skills
- Works well under pressure and well within a team and leading a team



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