Manager: IT Vendor and Software Asset Management

2 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Bank**Function**:Banking**Date**:04-May-2023- Manager: IT Vendor and Software Asset Management
- **About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.**About Discovery Bank**
- We're the world's first behavioural bank, designed with our clients in mind. We haven't changed just one thing, we've changed everything. Our main goal is to improve the financial health of our clients by helping change how they work with their money. Through Vitality Money, our clients will learn more about what it means to be financially healthy and get rewarded for managing their money well. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, have the ability to change direction quickly when needed and / or love to dazzle your clients, Discovery Bank, has a job where you can be yourself and your best in an environment that is safe and nurturing.**Job Purpose**
- The Manager of IT vendor and software asset management performs contract management, performance management, relationship management and risk management with IT vendors. He or she owns and must understand contractual, commercial, and operational working relationships with vendors to ensure that contractual commitments are delivered across IT. They formulate and implement Software Asset Management policies, practices, and tools in order to optimally manage all software assets and licenses of the enterprise. Ensure that the software is always licensed optimally in order minimise legal and financial exposure to the organisation.**Areas of responsibility may include but not limited to**
- Process

**IT Vendor Relationship Management**
- Develop and lead the IT vendor management strategy, ensuring that IT vendors are delivering maximum value through their services.
- Classify, rationalize and optimize the vendor portfolio, and concentrate efforts on managing the most strategic vendors.
- Create procedures for contract, performance, relationship and risk management.
- Manage relationships with vendors for cost-effectiveness, build a main vendor repository to ensure effective contract management and vendor relationships.
- Perform overall contract operations oversight for performance management, which includes benchmarking and SLAs.
- Provide an issue escalation path and resolve vendor performance disputes.
- Maintain a calendar of important deliverables that each vendor must deliver to and ensure that these are carried out in time and of acceptable quality.
- Draft and manage on IT Budget together with Finance, Procurement, Executives, and any other relevant stakeholders.
- Receive, review and administer the authorization of IT related invoices, ensuring that IT vendors accounts are settled in-line with established guidelines within agreed timelines.
- Track and report actual spend against the contract and budget, to provide good financial control and summarise commercial performance.
- Ensure that a Contract Database is established, and appropriate tooling is evaluated, selected and implemented to aide in the automation of and maturing of the Vendor Management process.
- Ensure that a service level credit (penalty) process is in place, in conjunction with relevant stakeholders (Service Owner, Legal, Finance, Procurement etc.), as are a mechanism by which penalties are imposed on suppliers if actual supplier performance fails to meet the performance standards set in the service level agreements and contracts.
- Partake in the Release Management process to ensure that all new releases have an agreed service level and related contracts required for the operational success and compliance of the solution.

**Software Asset Management**
- Establish a software asset management framework and process.
- Maintain a register of all licensed software that is procured and used across Discovery Bank.
- Manage interactions with software vendors and ensure that all obligations are carried out on time and minimise any exposure to the organisation (anniversary dates, license renewal dates and obligations, license audits, true-up engagements etc.)
- Ensure that all licensed software in use in the business is adequately licensed and minimise financial and legal exposure to the business.
- Establish and lead an awareness regime on software license management and acceptable usage policies for software.
- Ensure that all technical teams are aware of their obligation of ensuring that only authorised software is used in the environment and are

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