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Infrastructure Manager

5 months ago

Sandton, South Africa Core Group Full time

**Responsibilities**:

- Ensure systems reliability and SLA's are met
- Oversee the IT infrastructure department, including Servers, Services, Network and VoIP and end-user support
- Manage day to day operations across the team, continuously improving costs, performance and end user satisfaction
- Manage the IT infrastructure budget
- Manage and achieve full value of IT assets
- Manage relationships with service providers. Measure and maintain relevant SLA metrics
- Report on the health of the environment, identify risk and improvement areas, plan and implement changes to benefit the company and mitigate and reduce risk
- Provide in depth technical expertise to strategic, tactical and operations initiatives
- Keep abreast of latest technology trends and opportunities, with the intention of benefiting the company
- Interface with Business Unit managers to provide reporting, solutions and advise on their objectives
- Work closely with project managers to meet timelines and targets on new and existing projects and initatives
- Troubleshoot any infrastructure issues
- Design and implement processes and procedures relating to the company's IT policies and the company's benefit

**Requirements**:

- University graduate or qquivalent, preferably in a science or engineering areas
- ITIL and ISO27001 accreditations preferred
- At least 5+ years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning and operations
- Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration
- Strong management and people development skills
- Understanding of ITIL practices
- Ability to manage internal and external projects from inception to completion
- Expertise in setting and managing customer expectations
- Skill in conceptualising creative solutions as well as documenting them and presenting them to senior management
- Strong knowledge and understanding of business needs with ability to establish and maintain a high level of customer trust and confidence
- Ability to develop and deliver projects using leading edge technologies
- Experience implementing projects and working with vendors

**Competencies**:

- Must have attention to details, ability to think logically and demonstrate strong analytical and problem solving skills
- Extensive technical knowledge across various technologies
- Excellent oral and written communication skills
- Excellent people and management skills
- Good understanding and familiarity with cloud infrastructure, Azure an advantage
- Good understanding of SQL database and other data structures