F&b General Worker

3 months ago

Cape Town, South Africa HotelJobs.co.za Full time

Career Growth Hospitality Recruitment is looking for an F&B General Worker for a Luxury Hotel based in Sea Point. You main goals are to assist in providing exceptional guest service and creating memorable experiences for guests.
- Health & Hygiene standards are upheld according to Hotel procedures
- Assisting in setting up and breaking down of Restaurant Operations/ Conferencing or Special Events
- Assist Management in the opening and closing duties of the Restaurant/Bar/Banqueting/Room service
- Ensure that Hotel Policies and procedures are followed at all times to ensure guest satisfaction
- Deal with guest complaints and queries immediately and efficiently
- Ensure that the bar team are following the Hotels Policies and Procedures regarding beverage services
- Perform duties of a barman in the Food and Beverage department of the Hotel as directed by Management
- Dealing with guest comments/requests promptly to ensure the acquisition and Maintenance of guests
- Drive broader goals of the hotel in terms of bar general services by planning and achieving objectives
- Meet, greet and interact with all our guest with a friendly and welcoming smile
- Continuously upselling and aiming to reach revenue budget
- Operate point of sale system and doing cash up daily.
- Maintaining high standards of safety and cleanliness in the bar area according to QPRO
- Actively involved in the daily, weekly, monthly beverage stock takes
- Efficient cost management plan must be in place and followed regularly.
- The employee is familiar with and performs to the minimum guest Service Standards laid down within his/ her area of work and responsibility
- Ensure to comply with financial procedures of the hotel and handle payments and cash according to the set code of conduct

**Requirements**:

- Grade 12 (Matric) or equivalent
- Hospitality management qualification would be a great advantage
- Recent work experience in a same or similar position
- Excellent communication skills in English, written, verbal and telephone etiquettes
- Excellent guest relations skills, guest service driven, extremely passionate for this industry, a team player with a positive attitude
- Well groomed, presentable and professional manner
- Ability to work shifts, including weekends and public holidays

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