1006 operations Consultant spanish

2 weeks ago


Pretoria, South Africa JorDan Human Resources Full time

2024-02-09 - 2024-03-09
- Permanent
- JHB008837
- IT- Gauteng, Tshwane (Pretoria)
- 1006_Operations Consultant Spanish
Location: Gauteng
Contract Term: 1 March 2024 - 31 December 2026

**ESSENTIAL SKILLS REQUIREMENTS**:

- Fluent Business English (Verbal & written)
- Fluent Business Spanish (Verbal & written)

***
**ADVANTAGEOUS SKILLS REQUIREMENTS**:
Information Technology Qualification (Advantageous, but not a pre-requisite)
**WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?**
Two years IT related working experience
**WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?**
- IT experience delivering operations support services.
- Strong analytical and problem-solving skills with a high attention to detail
- Provide Production Support (IT) for all BMW Plants outside of Germany.
- Be the telephone call receipt of IT incidents related to production issues.
- Pre-qualify IT-incidents and classify additional relationships.
- Fix incidents in IT systems in accordance with User manuals.
- Monitor IT system error messages and process accordingly.
- Provide guidance throughout the Incident management processes.
- Initiate the IT escalation process, when required.
- Serve as an “Information channel” for Management and end-users.
- Work shifts as part of a team providing 24 x 7 x 365 support.
- For more information please contact:

- Chantelle Tree



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