0988 1002 Operations Consultant

1 month ago


Pretoria, South Africa JorDan Human Resources Full time

2023-11-01 - 2023-11-30
- Permanent
- JHB008518
- IT- Gauteng, Tshwane (Pretoria)
- 0998_1002_ Operations Consultant
Location: Gauteng
Contract Term: 1 December 2023 - 31 December 2026

**ESSENTIAL SKILLS REQUIREMENTS**:

- Fluent Business English (Verbal & written)

***

**ADVANTAGEOUS SKILLS REQUIREMENTS**:
Information Technology Qualification (Advantageous, but not a pre-requisite)

**WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?**
Two years IT related working experience
**WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?**
- IT experience delivering operations support services
- Strong analytical and problem-solving skills with a high attention to detail
- Provide Production Support (IT) for all Plants
- Be the telephone call receipt of IT incidents related to production issues
- Pre-qualify IT-incidents and classify additional relationships
- Fix incidents in IT systems in accordance with User manuals
- Monitor IT system error messages and process accordingly
- Provide guidance throughout the Incident management processes
- Initiate the IT escalation process, when required
- Serve as an “Information channel” for Management and end-users
- Work shifts as part of a team providing 24 x 7 x 365 support
- For more information please contact:

- Chantelle Tree



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