Retail Area Manager

2 weeks ago

Cape Town, South Africa Crocs South Africa Full time

**Retail Operations**
- Help develop and implement a retail strategy to align all store teams behind a clear purpose and strategy to ensure a consistent customer experience
- Ensure that all retail operations activities are consistently executed according to Standard Operating Procedures
- Drive sales within the stores to reach set sales targets
- Ensure that facilities, equipment, tools, systems, security and physical environment is conducive to optimum performance
- Facilitate appropriate technical and functional training for store teams
- Facilitate effective engagement between stores and HO team
- Ensure stocktakes are performed regularly and accurately
- Facilitate all new store openings and refits

**People Management**
- Build a store team culture that is inclusive, driven, organized and fun
- Ensure that stores are well staffed and that contingencies are in place
- Ensure role clarity and effective goal-setting with store teams
- Ensure an effective Store Manager talent and succession plan is in place
- Manage the day-to-day operations of rosters, time sheets and payroll administration
- Handle IR and performance issues with HCM
- Drive in store training to build front-line capability

**Sales & Reporting**
- Work closely with the DTC Manager to analyse store performance and build a retail strategy
- Manage financial performance parameters
- Set up daily, weekly and monthly store KPI and sales targets, and monitor performance against these targets
- Drive revenue, quantity and margin targets
- Develop and monitor action plan for all under performing stores
- Report on store performance

**Marketing**
- Work with marketing and Visual Merchandisers on all promotional and store/mall requirements
- Key customer relationship management
- Ensure that VM standards are adhered to
- Ensure all stores reflect the correct standards of cleanliness, safety, visual impact and good housekeeping
- Work with HO Marketing to create, implement and manage all regional event related initiatives
- Asses and report back findings from the events held to Marketing team

**Company Values**
- Delightfully Democratic
- People-Purposed Design
- Inherent Simplicity
- Imaginative Innovation
- Unapologetic Optimism
- Confidently Comfortable

**Requirements**:

- Relevant tertiary qualification
- 3 - 5 years' experience in a similar role
- People management experience
- Valid drivers license and own vehicle essential
- Excel Proficiency
- POS system Proficiency
- A strong understanding of lifestyle brands and the market opportunities within the retail, wholesale and e-commerce sector
- Business and commercial acumen as well as trade mentality
- Budgeting and reporting skills with a strong understanding of retail KPI measurements
- Excellent written and verbal communication skills
- Highly organized and deadline driven
- Capacity to collaborate, integrate and facilitate teamwork
- Manage people to get the best out of each individual
- Strong customer first service focus and flexible in approach
- Flexibility to travel within South Africa

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