Training Facilitator
2 weeks ago
Job Description
**Training Facilitator**
National Debt Advisors is one of the number 1 debt counselling company in the country. This is testament to the service we give to clients and the quality of the people we employ.
NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to grow.
NDA is an employer of choice, and we are currently looking for a Training Facilitator with in-depth Debt Review experience
**Requirements**:
- A proven Subject Matter Expert in Debt Review
- Previous experience as a Training Facilitator in a Debt Review environment
- Experience in completing the full training cycle, (assess needs, plan, develop, coordinate, monitor and evaluate)
**Responsibilities include, but are not limited to**:
- Design and execute successful training curriculum for new recruits focused on product, systems and communication skills.
- Facilitate one-on-one and group training sessions utilizing multiple techniques such as content sharing, role play and live call feedback.
- Work closely with Managers to refine, schedule and deliver relevant training intended to bridge knowledge and skill gaps
- Measure outcome from training
- Calculate and report on training costs
- Design and implement mandatory tests to assess staff readiness
- Prepare new recruits for moving to the call centre floor
- Compile regular training reports
- Maintain updated records of training material
- Refresher courses for current staff
**We offer**:
- Competitive salary and commission packages (negotiable)
- Incentives
- Opportunities for learning and development
- Permanent contract of employment upon successful completion of the probation period
- An exciting and dynamic work environment
- That you have read and understood our POPI Policy.
- That you have no objection to us retaining your personal information in our database for future matching.
- Should suitable opportunities arise we will contact you and request your consent to submit your CV to a specific client for a specific purpose.
- That the information you have provided to us is true, correct and up to date.
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