Product Specialist

2 weeks ago

Johannesburg, South Africa Epsidon Management & Marketing Consultancy Full time

**JOB PROFILE**

**Job Title: Product Specialist - Microsoft Modern Work**

**Division**:Cloud and Hosted Services

**Location & Address**:51 Kyalami Boulevard, Midrand, Johannesburg

**Reports to**:Microsoft MWS Portfolio Manager / Brand Manager

**Direct Subordinates**:3

**Total Staff in Function**:10

**WORKING RELATIONSHIPS**:
**Internal**:

- Procurement
- Sales Operations
- Brand Operations
- Account Managers
- Systems Engineers / Presales
- Marketing
- Logistics
- Regional Managers

**External**:

- Vendor
- Resellers
- End Users
- Vendor Alliance Partners

**Main Purpose of Position**:

- To manage and ensure the growth and development of the relevant brand portfolio from a Sales and Pre-sales perspective.
- To operate as the internal point of contact between Resellers and all internal teams involved with the Microsoft CSP Program including Sales and Operations with a specific focus on the Security areas across MWS
- Driving Net Partner Acquisition (NPA), Net Customer Acquisition (NCA) and upsell across MW and while building and maintaining strong and long-lasting relationships with partners.
- Supporting partners throughout their Modern Work journeys including the enablement of partners across the program, competencies, and relevant Sales plays.
- Supporting partners with general product queries, selling, scoping, quoting, and providing pre-sales support.
- Leveraging all areas of the business to drive partner and net-customer acquisition (NCA)
- Supporting the brand team in achieving vendor set targets as part of SureStep-related activities across Modern Work products

**Key Performance Areas**:
**Vendor and Business Development**
- Continuous vendor relationship and strategic alignment with TCM’s in driving Security specific features through Partner Acquisition (NPA) and Net Customer Acquisition (NCA) planning and execution activities.
- Identifying pipeline opportunities through continuous engagements with the MW base
- Supporting partners throughout their Security journeys including the understanding of the program, competencies, profitability, general product queries, selling, scoping, quoting, and providing pre-sales support at the end-customer level.
- Alignment with MW stakeholders (internal) and combining strategic plans to also cater for security focused events, enablement plans and campaigns.
- Staying abreast with all program and product related announcements, technologies, and program changes
- Planning and execution of Partner Bootcamp, Workshops, and enablement activities (webinars/events).
- Lead Management across all business plan, strategic investments and vendor-allocated activities (campaigns that drive partner recruitment, end customer leads, and upsell opportunities.
- Display key competencies of knowledge in relevant brand programs and competencies associated with the job role.
- Managing pipeline via quote vs closure rates.
- Build and manage effective relationships with relevant brand team members
- Report opportunity details to the relevant brand on a regular basis (weekly pipeline management) showing deal progression and pipeline creation using the Customer Relationship Management system
- Ensure weekly activities and minutes of meetings are reported to the Brand Manager.

**Administration**
- Lead management reports
- Pipeline management with Sales teams and Partners
- Managing the deal from start to finish
- Coaching of internal team members (interns)
- Internal stakeholder enablement (Product, Sales)
- Display key competencies of knowledge in supporting partners with all products across the Modern Work and Security portfolio.
- Work closely with Brand and Vendor teams to understand new technical developments in the IT industry.

**Support**
- Day to day program and product support
- Working closely with the relevant stakeholders for query resolution
- Ensuring timeous resolutions regarding queries within SLA service levels

**COMPETENCIES**:
**Knowledge** - You must know:
**Skills** - You must be able to perform:
**Attributes** - You must in a way that will drive successful performance which is supported by the **Company’s values.**
- Knowledge of relevant brand products and processes.
- Knowledge of vendor structure to have the correct point of contact.
- Knowledge of information management industry in South Africa.
- Knowledge of IT Industry.
- Excel Intermediate
- Demonstrated accuracy and attention to detail with numbers
- Demonstrated confidentiality.
- Ability to deliver on service level agreements.
- Demonstrated ability towards business intelligence.
- Emotional Intelligence.
- Adhere to all policies and procedures that are implemented by the Company.
- Attitude - always demonstrate your best in your role and ensure professional attitude with internal and external customers.
- Respect - demonstrate respect with actions and words to internal and external customers.
- Accountability - accountable for the consequences of your action, both positive and negativ

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