East African Specialist

2 weeks ago

Cape Town, South Africa The Joblink Full time

Contact Person for this position:
Ronel Bakker

**Job overview**

This position is responsible for sales and guest services with the Retail Team and you will be reporting to the Retail Sales Manager. As the main point of contact at the company for prospective guests, you will handle all communications from initial enquiry, advising and consulting to find the best itinerary for the guest needs, through the sales process as well as pre-travel, during -travel and post-travel service. Working closely with the Sales Ops consultants who handle availability, confirmations, and other processing tasks, as well as the Guest Service team who offer concierge service pre-trip and support with any guest problems in-trip. This is a demanding role with high expectations on service, turnaround times, quality of consultation and communications both with guests and internally with colleagues.

**Responsibilities and duties**:

- Handling of safari requests on behalf of the company received from repeat or recommended guests via the company website and social media channels, corporate and charitable partners
- Inspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing logistics and suitability of options.
- Compile attractive tailor-made itineraries to match clients expectation and budgets
- Ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary or quote, confirmation and pre-travel stages
- Following sales procedures as set out in the operating manuals
- Follow up with clients after a safari for feedback and encourage referrals
- Working alongside the Sales Ops consultant throughout the sales and confirmation process
- Collaborative approach with Guest Services team to provide best in class guest service
- Strive to meet and exceed persona and team KPI’s to meet company growth goals, including sharing best practise and ideas with the team on a proactive basis
- Report any errors or issues to your line manager immediately on discovery
- Provide proactive support to colleagues in peak or leave times
- Contribute ideas, testing and feedback to aid the continual improvement of systems including reservations system, guest itineraries and others as required
- Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the countries in which we operate, to continuously strengthen your knowledge of these destinations
- Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge

**Skills & Experience Required**:

- **Experience, and knowledge of East African safari - at least 5 years’ experience**:

- **Experience in a retail sales role for an African inbound operator - at least 10 years’ experience**:

- Skilled in designing detailed and individualized quotes for itinerary requests
- Excellent sales and customer service skills and the ability to close a sale and upsell
- Excellent communication skills (written and telephone), a service delivery mind set and a strong customer service focus
- Target orientated, and experience of delivery results in a performance oriented and fast-paced sales environment
- Strong administration and organizational skills with great attention to detail with desire for continuous improvement
- Excellent time management skills with the ability to multi-task and prioritize tasks
- Proactive mindset ad can-do attitude
- Experience in handling difficult situations (e.g. complaints, last minute requests, changes whilst travelling)
- Experience and willingness to handle issues outside of office hours when required
- Self-starter and the ability to work independently a s well as within a broader team setup
- Energetic and eager to learn

**Skills & Experience/Advantage**:

- Strong sales and customer service skills (written and telephone)
- Knowledge of Business Sales System e.g. Hubspot

**Required work practices**
- Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholders
- As key point of contract and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
- The Company values that play an important role in how we define ourselves and set ourselves apart. We play high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment and care
- When staff event happens within working hours it will be compulsory to attend

**Conditions and hours of work**
- You will be required to work in the Cape Town office from Monday - Friday. You are required to work 9 hours per day including lunch break. The working hours are 08h00 to 17h00 with some flexibility
- You will be required to be available afterhours and on weekends (

  • East African Specialist

    3 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Our client is a luxury travel company operating in East Africa, they are seeking an East African Specialist to join their team in Cape Town. As an East African Specialist, you will be responsible for providing expert advice and sales support to our Retail Sales Manager. **Responsibilities**: - Provide expert advice and sales support to the Retail Sales...

  • African Safari Expert

    2 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Are you an experienced Travel Consultant with a passion for crafting exceptional safari-focused holidays? Kendrick Recruitment is on the lookout for talented individuals to join our client's Operations team. If you thrive on creating tailor-made, high-end travel experiences throughout Southern and East Africa, then this is the perfect role for you. We are...

  • East Africa Specialist

    Found in: Whatjobs ZA C2 - 6 days ago

    Cape Town, South Africa Wild Dreams Hospitality Full time

    Key Responsibilities: Handling of safari requests Inspire potential clients with knowledge of East African properties and destinations Compile attractive, tailor-made itineraries matching client expectations and budgets Ensure turnaround time targets are met/exceeded Follow sales procedures Follow up with clients after a safari for feedback Work alongside...

  • East Africa Specialist

    Found in: Adzuna ZA B C2 - 1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Key Responsibilities: Handling of safari requestsInspire potential clients with knowledge of East African properties and destinationsCompile attractive, tailor-made itineraries matching client expectations and budgetsEnsure turnaround time targets are met/exceededFollow sales proceduresFollow up with clients after a safari for feedbackWork alongside the...

  • East Africa Specialist

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Cape Town, South Africa Wild Dreams Hospitality Full time

    Key Responsibilities: Handling of safari requestsInspire potential clients with knowledge of East African properties and destinationsCompile attractive, tailor-made itineraries matching client expectations and budgetsEnsure turnaround time targets are met/exceededFollow sales proceduresFollow up with clients after a safari for feedbackWork alongside the...

  • Specialist Scientist/senior Specialist Scientist

    7 days ago

    Cape Town, South Africa South African Medical Research Council (MRC) Full time

    BURDEN OF DISEASE RESEARCH UNIT (CAPE TOWN OFFICE) The South African Medical Research Council (SAMRC) strives to improve the nation’s health and quality of life by funding and conducting relevant and leading health research. It further aims to promote equity, career development and progression. SPECIALIST SCIENTIST (E) / SPECIALIST SCIENTIST (S)...

  • Senior Specialist Scientist

    1 day ago

    Cape Town, South Africa South African Medical Research Council (MRC) Full time

    **NON-COMMUNICABLE DISEASES RESEARCH UNIT** **(CAPE TOWN OFFICE)** **The South African Medical Research Council (SAMRC) strives to improve the nation’s health and quality of life by funding and conducting relevant and leading health research. It further aims to promote equity, career development and progression.** **Senior Specialist Scientist (Cancer...

  • East Africa Travel Specialist

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa ABC Worldwide Full time

    Our client is one of East Africa’s long-standing safari companies. This position is responsible for sales and guest service with the company’s Retail Sales Team. As the main point of contact at the company for prospective guests, you will handle all communications from initial enquiry, advertising and consulting to find the best itinerary for the quest...

  • Chief Specialist Scientist

    2 hours ago

    Cape Town, South Africa South African Medical Research Council (MRC) Full time

    **SOUTH AFRICAN COCHRANE CENTRE** **(CAPE TOWN OFFICE)** The South African Medical Research Council (SAMRC) strives to improve the nation’s health and quality of life by funding and conducting relevant and leading health research. It further aims to promote equity, career development and progression. **CHIEF SPECIALIST SCIENTIST** **Permanent...

  • East Africa Specialist

    7 days ago

    Cape Town, South Africa Hospitality Jobs Africa Full time

    This position is responsible for sales and guest services, act as the main point of contact for prospective guests, you will handle all communications from initial inquiry, advising, and consulting to find the best itinerary for the guest's needs, through the sales process as well as pre-travel, during-travel, and post - travel service. Working closely with...

  • East Africa Specialist

    7 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    This position is responsible for sales and guest services, act as the main point of contact for prospective guests, you will handle all communications from initial inquiry, advising, and consulting to find the best itinerary for the guest's needs, through the sales process as well as pre-travel, during-travel, and post - travel service. Working closely with...

  • Energy and Fluids Specialist

    Found in: beBee jobs ZA - 1 week ago

    Cape Town, Western Cape, South Africa The South African Breweries Full time

    The South African Breweries's job vacancy, Career and RecruitmentJob title : Energy and Fluids Specialist jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 12, 2024Quick Recommended LinksJobs by LocationJob by industries Job Purpose:The key purpose of this role is responsible for leading the Process Engineering function in the Brewery....

  • Energy and Fluids Specialist

    Found in: beBee S ZA - 3 weeks ago

    Western Cape, Cape Town, South Africa The South African Breweries Full time

    The South African Breweries’s job vacancy, Career and Recruitment Job title : Energy and Fluids Specialist jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose: The key purpose of this role is responsible for leading the Process Engineering function...

  • Senior Travel

    2 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    JD Specialized Recruitment_ are assisting a specialist travel company in Cape Town, to recruit an experienced** Senior Travel / Sales Consultant **to join their team. **PLEASE NOTE - This position is office based.** **Requirements**: - Formal Travel / Hospitality diploma or certificate - 5+ years’ experience in a travel consulting role dealing with...

  • Recruitment and EOR specialist

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    Recruitment and EOR specialist Remote R15000 basic + good com International Recruitment and Employer of Record specialists seek a seasoned recruiter to do business development for their EOR devising which provides South African employees to the US, UK, and Aus. You will be hunting for clients in the UK, and market our EOR service to them. The beauty of a EOR...

  • Travel Consultant

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Tower Group Full time

    Our client based in Cape Town is looking for a friendly, energetic and driven Travel Consultant to complement our vibrant office environment and to handle international tour operator enquiries.The candidate should be confident, self-motivated and goal driven.If you are detail-orientated and accurate this might be the role for you. The position is within the...

  • Travel Consultant

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Cape Town, South Africa Tower Group Full time

    Our client based in Cape Town is looking for a friendly, energetic and driven Travel Consultant to complement our vibrant office environment and to handle international tour operator enquiries.The candidate should be confident, self-motivated and goal driven.If you are detail-orientated and accurate this might be the role for you. The position is within our...

  • Intermediate Travel Consultant

    2 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment are currently seeking an Intermediate Travel Specialist for a Luxury Lodge Group. SUMMARY The scope of the Travel Specialist role is to process travel arrangements within East Africa, especially Tanzania, for both trade partners as well as direct clientele. To bring experience and guidance to an established team, and to work hand in...

  • Chief Officer: Scm Procurement Specialist

    1 day ago

    Cape Town, South Africa South African Medical Research Council (MRC) Full time

    **Chief Officer: SCM Procurement Specialist** **Permanent (1 post)** The Finance and Operations Directorate of the South African Medical Research Council, which includes Finance, Operations, Supply Chain Management (SCM) and IT, plays an integral support function in enabling the organisation to fulfil and achieve its vision of improving the nation’s...

  • Operations Specialist

    2 hours ago

    Cape Town, South Africa Peach Payments Full time

    **Peach Payments**: Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favorite food...