Intermediate Travel Consultant

2 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

Kendrick Recruitment are currently seeking an Intermediate Travel Specialist for a Luxury Lodge Group.

SUMMARY

The scope of the Travel Specialist role is to process travel arrangements within East Africa, especially Tanzania, for both trade partners as well as direct clientele. To bring experience and guidance to an established team, and to work hand in hand to drive the continued growth of the company. Additional requirements will be support to the property reservations team, and to effectively self-manage all files from start to completion.

DUTIES AND RESPONSIBILITIES
- Quoting, managing and making travel bookings including flights, transfers, as well as accommodation bookings from initial contact to completion of each file Making of reservations (where required) for our properties in Tanzania
- Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue Preparation of all documents and safari planners relating to each file and reconfirming all services Invoicing and managing payments in line with requirements of the department
- Ensuring proficiency in all systems and utilising them for maximum efficiency
- Acquiring and managing the emergency phone and duties as rotated among the team

JOB REQUIREMENTS:

- At least 3 years experience in high end travel for a reputable travel company
- Full understanding of the East & Southern African travel market, its product and logístical aspects
- Proven success at conversion and performance as a senior travel specialist
- An advanced level of computer literacy with special focus on use of marketing systems, as well as, Microsoft Excel, Word, PowerPoint and Outlook
- Proficiency in ResRequest and/or Pink Elephant an advantage

SKILL REQUIREMENTS:

- Informed decision making ability imperative, with a sound ability to both strategize and implement
- Have an in depth understanding of systems and their relation to the full scale business ecosystem Fully literate and numerate with the ability to perform relevant calculations, statistics, and be able to interpret basic accounts and financial statements and reports
- Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, guests and staff in all situations
- Humble, yet driven with a track record of performance
- Team player who demonstrates the ability to build and develop successful team

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