In-contract Trainer-za

3 weeks ago

Cape Town, South Africa JenRecruitment Full time

We are looking for a Training Specialist to enhance the competencies of individual employees by designing and conducting training programs that will boost employee’s workplace performance in alliance with our company’s core values and Customer’s requirements.

You will be responsible for performing training needs assessments, designing, and delivering curriculum, designing and preparing learning materials, embedding the behaviours into the live environment and for managing all phases of training interventions.

**What you will do**:
**Deliver In-Contract training**
- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into trainings that will groom employees for the next step of their career path
- Build training programs and prepare teaching plans specific to the Customers and Company's requirements
- Develop handouts, instructional materials, aids and manuals
- Acclimate new starters to the designated Service Desk
- Deliver training courses
- Assess training effectiveness to ensure that the taught skills and techniques are embedded into employees work behaviour
- Periodically evaluate ongoing programs to ensure that they reflect any changes
- Stay abreast of any new trends specific to the Customers estate as well as learning techniques and technologies
- Provide input into the larger Service Desk on-boarding programme - identify areas of improvement, etc.

**Manage Relationships**
- Collaborate with Team Members, Customers and Service Management teams.
- Liaises with Service Desk Team Leaders to ensure alignment to the Customer and Contract
- Identify trends and drive areas for improvement

**Lead**
- Take accountability
- Provide mentoring, advice and guidance to peers
- Lead by example - Punctual, role model etc.
- Strong sense of maturity towards work and colleagues
- Supportive and Customer Centric
- Trustworthy, Enthusiastic and Confident

**Essential Knowledge/Skills**:

- Proven experience in designing multiple training events in a corporate setting
- Extensive knowledge of instructional design theory and learning principles
- Proven ability to master the full training cycle
- Familiarity with traditional and modern training methods, tools and techniques
- Familiarity with talent management and succession planning
- Ability to conduct cost-benefit analysis and calculate training ROI.
- Sound decision making and organizational skills
- Ability to present complex information to a variety of audiences
- Previous experience in a high-pressured environment
- IT proficiency is a must have

**Essential Qualifications**:

- BS degree in Education, Training, HR or related field
- Proficiency in MS Office
- Knowledge and experience in a Service Desk/Call Centre environment

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