Senior Fla za

2 weeks ago

Cape Town, South Africa Computacenter Full time

**Senior FLA_ZA**:
**Location**: Cape Town | **Job-ID**: 199992 | **Contract type**: Permanent | **Business Unit**: IT Service Desk

**Senior First Line Analyst - Service Desk**

**Description**

The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure, and specific 3rd Party related problems.

**Requirements**:
Main Duties/Responsibilities:
Day to Day Duties

As an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.

Always meet customer expectations.

Communication internally and to customer should be on time.

Reflected in work logs.

Time management.

Lunch & breaks = 1 hour daily in total

Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.

Monitor availability of the team’s time management, being responsible for cover and wellbeing of the Service desk.

**Business Conduct**

Professionalism when communicating to internal and external contacts/team members/management and customers.

Ticket Logging

To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.

Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.

To ensure familiarity with client business imperatives, technologies and support processes.

To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.

To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:

- Quickly identify, diagnose and troubleshoot
- Identify solutions, through either verbal, front line or Client authorised First Time Fixes

Ensure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescales.

Accurate identification and assignment to resolver groups.

Provide ‘proactive’ communication as well as ownership when performance or capacity-related monitoring tools alert to a threshold has breached.

To provide First Line Support to other clients out of normal UK Business hours where this falls into the current shift rotation.

Potential overflow logging will be required (secondary analyst to other GSD customers).

**Incident Management**

Regular end user/business management updates based on SLA.

Escalation within any support group or vendor to ensure real-time visibility of ticket status

Accurate updates to reflect all events/activities/checkpoints

Managing changes in severity or business impact, communicate accordingly to defined country, regional, global business or support management teams and End Users

Monitoring validity of status (e.g. ‘with customer’) according to SLA, ensuring management of clock is documented and the result is a true reflection of the End User experience

Management of ticket resolution with end-user, ensuring tickets are resolved with acceptance from the end-user or Global IT

Unless requested by user to unresolved (specific problem reported was not solved) a ticket, it will automatically be closed after 48 hours of resolution.

**Mailbox management**

Management and maintenance of the mailboxes.

Correct logging

Filing away

Advising users of references numbers

**Proactive Improvements**

Proactive development of ‘First Time Fix’ solutions, based on regular review of ticket details, trend analysis reports and technical expertise, to identify re-occurring issues.

Provision of Interactive Knowledgebase to all Support Groups, to ensure consistent, real-time support to all end-users, regardless of time zone, location or system.

Feedback via Account management team of suggested improvements.

**Problem Management**

Identify and manage multiple-related occurrences, creating higher level problem tickets and communicate progression of resolution to defined country, regional or global business or support management teams.

**Third Party Management**

Facilitation and co-ordination of activities for all Client 3rd party vendors contracted directly to Client Global IT.

Facilitation and co-ordination of activities for all ‘local’ Client Third Party Vendors within the supported geographies defined in Contractual Agreement.

Management and co-ordination of activities for all ‘local’ Client Third Party Vendors worldwide, where documented and transitioned.

Management and co-ordination of Hardware support for all in-scope equipment installed within the CC Dat

  • Senior Fla za

    5 days ago

    Cape Town, South Africa Computacenter Full time

    **Senior FLA_ZA**: **Location**: Cape Town | **Job-ID**: 200605 | **Contract type**: Permanent | **Business Unit**: GSD **Description**: The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related...

  • Junior Fla za

    1 week ago

    Cape Town, South Africa Computacenter Full time

    **Junior FLA_ZA**: **Location**: South Africa-Cape Town | **Job-ID**: 202907 | **Contract type**: Permanent | **Business Unit**: GSD **Description**: The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related...

  • Senior Conceptual Copywriter

    20 hours ago

    Cape Town, South Africa Salt Recruitment Full time

    **Senior Conceptual Copywriter - Beauty Brands** Join Our Client, an Advertising Industry Giant, as a Talented Conceptual Copywriter! They are currently seeking a creative and skilled Conceptual Copywriter to join their team. As a valued member, you’ll collaborate closely with our UK division and have the opportunity to work on exciting projects for both...

  • Senior Financial Analyst

    6 days ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**: Talent Pool - Senior Financial Analyst **Job Type**: Full-time Permanent **Location**:Cape Town **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment...

  • Senior Bookkeeper

    Found in: Adzuna ZA B C2 - 5 days ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Senior Bookkeeper Cape Town City Our Travel/Tourism Client in Cape Town City is looking for a Senior Bookkeeper with 5-7 years plus experience as a Senior BookkeeperMin Requirements Matric and financial certificates or degree advantageous5 ++ years plus Senior Bookkeeping experience Experience in Financial ReportingExperience with Forex deals and the Tourism...

  • Senior Lecturer/lecturer

    6 days ago

    Cape Town, South Africa Cape Peninsula University of Technology Full time

    Faculty- Business and Management Sciences- Department- Cape Peninsula University of Technology -> Business and Management Sciences -> School of Commerce, Management & Governmental Sciences -> Marketing- Campus/ Location- District Six Campus - Cape Town, WC ZA (Primary)- Job Type- Permanent- Occupational Function- Academic- Number of Positions- 1- Annual...

  • Senior Bookkeeper

    Found in: Adzuna ZA B C2 - 1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Senior Bookkeeper Cape Town City Our Travel/Tourism Client in Cape Town City is looking for a Senior Bookkeeper with 5 years plus experience and exposure from the travel/tourism industry / Experience work in the tourism industry or for a Destination management company advantageousMin Requirements Matric and financial certificates or degree advantageous5...

  • Senior Group Accountant

    Found in: Adzuna ZA B C2 - 3 days ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    As the Senior Group Accountant, you will be responsible for the groups technical accounting policies, along with a variety of control policies and procedures. Your involvement will be needed on several group projects and your ability to multitask, analyse, design, and implement will serve you well.Skills & Experience: Minimum 4-5 years experience with The...

  • Area Sales Executive

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Aramex Full time

    Location -Cape Town  , , South Africa (ZA)   Job ID -6239 Key Responsibilities Scheduling of new business appointments Cold calling Achieve individual targets Generate new sales leads and acquire new customers Selling of the full supply chain products Establish customer needs, developing opportunities and expand customer base Update weekly call...

  • Senior Power Engineer

    Found in: Adzuna ZA B C2 - 1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    The Senior Power Engineer will work in collaboration with the Functional Manager (electrical) and program/project managers to ensure smooth operation and successful delivery and acceptance of infrastructure projects within schedule, budget and quality standards. The scope is also to take technical and operational decisions associated with electrical power...

  • Senior Sales Consultant

    Found in: Adzuna ZA B C2 - 1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Our progressive client in the manufacturing of B2B security products has created a new position for a Senior Sales Consultant to increase their market share in the Cape Town areaThis is a hunting position for a suitably qualified candidate with experience of 3-5 years, who is challenged by acquiring new business and servicing current clients....

  • Production Planner

    Found in: Adzuna ZA B C2 - 2 days ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Cape Town Senior role exists with one of our Manufacturing Clients. You will be in charge of the Planning of the production business unit within an innovated and customer focussed teamMatric3 Year tertiary qualification in Supply Chain OR Logistics OR Operations etcManage Sales Forecast into Production plans for customer satisfactionCapacity PlanningLean...

  • Senior Data Analyst

    Found in: Adzuna ZA B C2 - 1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    We are looking for a Senior Data Analyst to join our team in Cape Town.3 days (Tuesday, Wednesday & Thursday) onsite in Southern Suburbs.Retail experienceAnalytical degree (maths, stats, engineering)Advanced SQLPower BiStrong interpersonal skills, as you will be working directly with stakeholders.

  • Senior Lecturer/lecturer: Applied Design X2

    3 days ago

    Cape Town, South Africa Cape Peninsula University of Technology Full time

    Faculty- Informatics & Design- Department- Cape Peninsula University of Technology -> Informatics & Design -> Interior Design- Campus/ Location- District Six Campus - Cape Town, WC ZA (Primary)- Job Type- Permanent- Occupational Function- Academic- Number of Positions- 2- Annual Salary Package (incl. Medical Aid rate based on principal member only)- To be...

  • Senior Lecturer

    20 hours ago

    Cape Town, South Africa Cape Peninsula University of Technology Full time

    Faculty- Business and Management Sciences- Department- Cape Peninsula University of Technology -> Business and Management Sciences -> School of Accounting Sciences -> Financial Acc And Taxation- Campus/ Location- District Six Campus - Cape Town, WC ZA (Primary)- Job Type- Permanent- Occupational Function- Academic- Number of Positions- 1- Annual Salary...

  • Senior Asset Manager

    Found in: Adzuna ZA B C2 - 2 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Senior Asset Manager Market-related Salary Cape Town, Western CapeA renewable energy company in Cape Town is seeking a Senior Asset Manager with expertise in the commercial management of utility-scale solar and/or wind projects to join our expanding asset management team. This role involves overseeing a portfolio of assets, currently comprising a 150MW...

  • Senior SAP EWM Consultant

    Found in: Adzuna ZA B C2 - 2 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    As a Senior SAP EWM Consultant, you will be responsible for delivering top-quality service, optimising processes, and ensuring project goals are met. You will use your strong knowledge management and transfer skills to effectively communicate with internal and external stakeholders, while also demonstrating excellent influence and negotiation skills. To...

  • Senior Lecturer/lecturer: Fashion Design

    3 days ago

    Cape Town, South Africa Cape Peninsula University of Technology Full time

    Faculty- Informatics & Design- Department- Cape Peninsula University of Technology -> Informatics & Design -> Fashion & Surface Design- Campus/ Location- District Six Campus - Cape Town, WC ZA (Primary)- Job Type- Permanent- Occupational Function- Academic- Number of Positions- 1- Annual Salary Package (incl. Medical Aid rate based on principal member only)-...

  • Senior Business Analyst

    Found in: Adzuna ZA B C2 - 1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    PBT Group has an opportunity for a Senior Business Analyst. As a senior business analyst, you will be responsible for creating, refining, and clarifying the detailed definition of the business need, designing the corresponding business processes, and supporting the implementation of the business solution.The candidate is expected to lead, support, and manage...

  • Senior Fitter and Turner

    Found in: Adzuna ZA B C2 - 1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Minimum RequirementsGrade 12 / National Senior CertificateMinimum N3 Engineering Studies Qualification (N6 Qualification in Engineering Studies will be beneficial)Section 13 Fitter and Turner Trade Test CertificateMinimum of 3 years experience as a qualified Fitter and Turner in a manufacturing environmentEnergetic, proactive and able to work under pressureA...