Breakfast Waiter The Silo Hotel

2 weeks ago

Cape Town, South Africa The Royal Portfolio Full time

The Breakfast Waiter at The Silo Hotel is professional and friendly with a good knowledge of food, teas, coffees and an absolute passion for serving people. This position requires constant interaction with our guests to ensure that they have a personal and memorable experience in our breakfast restaurant, while adhering to The Royal Portfolio’s Purpose, which is _“To give guests a complete experience and a perfect stay”._

MAIN DUTIES & RESPONSIBILITIES
- To ensure a superior, friendly and personalised guest service and experience
- Demonstrate a thorough knowledge of food and beverage products
- Interact with customers and to take orders
- Assess customers’ needs and preferences and make recommendations
- Provide guidance to guests on hotel activities, dining options and general hotel and Cape Town information
- Ability to sell or influence others for up selling and suggestive selling
- Maintain a clean working area by sweeping, vacuuming and dusting
- Collect payment and balance all receipts
- Prepare inventory or purchase requisitions as needed to replenish supplies
- To embody and live The Royal Portfolio’s Purpose & Values

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS
- Have excellent English communication skills (written and verbal). Other languages are advantageous
- Display positive interpersonal skills
- Have a willingness and a passion to serve
- Minimum 2 years experience as a Waiter on the Breakfast shift, in an upmarket restaurant or luxury property
- Experience in handling Point of Sale (POS) terminals and stock & inventory management software
- Ability to stay calm under pressure
- Top knowledge of The Silo Hotel, V&A Waterfront, Cape Town and surrounding areas
- Ability to work long hours - early mornings, weekends and holidays
- Proven job reliability, diligence, dedication and attention to detail
- A passion to learn, teach and drive improvement in fellow employees
- International experience in a similar environment and travelling experience will be advantageous

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

**All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.

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