Field Service Technician

**Field Service Technician**

**Manitou Centre Johannesburg**

**GENERAL ACCOUNTABILITY**:
Primary focus is Technical Assistance to the customer network.

**KPIs**:
**KPI 1 - Job Card Administration**
- Accountable to ensure accuracy and completeness of job cards afforded to you.
- Ensure Parts identification for any additional repairs needed are done accurately and cost effectively.
- Diagnose errors and technical problems to determine proper solutions to produce timely and detailed service reports.

**KPI 2 - Management of Manitou resources**
- You are accountable and responsible for the tidiness and upkeep of your allocated Field Service vehicle.
- You are accountable for the Manitou Tools allocated to your vehicle and report on breakages and missing tools.
- It will be expected of each member to hand in their overtime and expense claims on a timely manner as prescribed by the Finance department. The claim document should be complete with all supporting documents attached.

**KPI 3 - Customer Satisfaction**
- You are accountable for your actions on site when liaising with customers by not divulging company information or sensitive information on jobs that would put Manitou in a bad light.

**KPI 4 - Reporting**
- You are accountable and responsible to report back on damages and defects of your Service Vehicle and tools.
- You are accountable for additional work to be done after site visits were conducted.

**ADDITIONAL DUTIES AND RESPONSIBILITIES NOT REFLECTED IN KPI’s**:

- Collaborate with various department within MSA and to share information across the organization to build positive relationships with customers and co-workers.
- To carry out any reasonable work request given by management.
- To carry out all tasks given in accordance with environmental, health and safety guidelines provided by the company.
- Management may request and expect of the member to work overtime if the need arise (all overtime will be compensated for according to company overtime policy).
- It will be expected of each member to utilize company property and vehicles in accordance to company policies and adhere to National legislation when driving on national roads.
- Promote a Health and Safety culture within the Field Service Department.

**EDUCATION**:

- Matric (Gr 12)
- Red Seal Qualified Diesel Mechanic/Electrical Technician
- Excellent Product Knowledge.
- Operator Competency on all Manitou related equipment and machines.

**EXPERIENCE**:

- At least 4 years’ experience in Mechanical and/or Electrical repairs on Material Handling Equipment.
- Knowledge of South African legislation and standards related to off highway equipment.
- Leadership skills necessary to manage and develop a healthy relationship with key customers in the field.

**COMPETENCIES AND SKILLS**:

- Outstanding leadership and time management skills.
- Intermediate to excellent computer skills.
- Excellent people skills.
- Internal and external communication skills.
- Excellent read and write in English.
- Ability to work collaboratively with colleagues and staff to create a result driven, team orientated environment.
- In possession of a valid RSA driver’s license.
- Ability to work under pressure.
- Ability to work unsupervised.
- To carry out all tasks given in accordance with environmental, health and safety guidelines, provided by the company.
- Technical business understanding.

**INTERNAL/EXTERNAL CONNECTIONS**:

- Works in partnership with almost all departments of the Headquarters to ensure close alignment.
- Represents the company as appropriate ambassador in its relationships with key customers, suppliers, competitors, government agencies, professional societies, and similar groups.

**LOCATION & EXPECTED TRAVEL**:

- This position is based in Proton Industrial Park, South Africa
- This position will be required to travel throughout RSA and into various neighbouring African countries.
- Travel internationally, as per intermittent requirements.

**Job Types**: Full-time, Permanent

Pay: R32,000.00 - R37,000.00 per month

Application Question(s):

- Have you worked with Manitou equipment before?
- Do you have hydraulic, auto electrical and mechanical knowledge?
- Do you have flameproof experience
- What is your current salary
- Are you a qualified diesel or earth moving mechanic?
- Why do you want to leave your current employer?

**Education**:

- Certificate (required)

**Experience**:

- Field service technician: 3 years (required)