Spa / Wellness Manager

7 months ago


Cape Town, South Africa Career Custodians Full time

Mint Wellness in Camps Bay is opening a brand new wellness center We are seeking a Wellness Manager to head up our opening team.

**Main purpose of the job**:

- The Wellness manager is responsible for the effective and efficient running of the spa.
- Managing the team to provide best service and treatments for guests
- Ensure high hygiene standards are maintained at all times
- Upskill staff through continuous on the job training and demo's
- Develop spa packages and promotions in collaboration with the VnL sales and marketing team
- Cost control
- Elevate retail and treatment sales to achieve targets

**Minimum requirements**
- Matric
- Beauty / Somatology diploma, preferably CIDESCO, SAAHSP or ITEC
- Minimum 8 years in the beauty industry
- Minimum 2 years in a management role
- Computer literate on all Office programs, especially Excel
- Basic knowledge of OPERA and ESP (advantageous)

**Competencies**
- Excellent attention to detail
- Building customer loyalty
- People management skills
- Project management
- Time management
- Strong business mindset

**Main duties and responsibilities**
- Onboarding and exiting of staff
- Liaise with suppliers and ensure regular training incentives
- Maintain client database and facilitate promotion activation
- Cross-promotion
- Design and implement SOP's
- Mentorship and team support
- Therapist training management
- Foster relationships with suppliers and vendors
- Sales and marketing activities
- Creating and distributing marketing materials (with the marketing department)
- Maintain confidential records
- Quality control
- Locum management
- Rostering of staff
- Financial management of the spa
- Must be familiar with all spa treatments and protocols


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