Process Analyst

5 days ago


Durban, South Africa Nedbank Full time

**Job Classification**

Durban position
- Job Family- Project, Process and Product
- Career Stream- Process
- Leadership Pipeline- Manage Self: Professional (MSP)- FAIS Affected**Job Purpose**Responsibilities**:

- Proactively plan process deliverables based on relevant project delivery method
- Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
- Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
- Assist in business value & ROI assessment
- Assist in the implementation of performance measurements
- Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
- Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
- Understand process improvement & Enterprise Architecture frameworks
- Understand process measurements focusing on what metrics to capture and where how to capture them in the process
- Understand when and how to use simulation to measure performance improvement
- Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
- Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
- Identify training needs for business operation changes and obtain and schedule training and competency testing
- Develop communication plans that will facilitate the planned changes
- Providing progress reports to relevant stakeholders
- Ability to use BPM related tools including project planning and tracking
- Understand how BPMS and RPA tools are used
- Understand big data concepts and how it will be used for research, customer experience management, and information mining
- Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
- Ability to review project plans and help the project manager define technology needs
- Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
- Understand the required risk controls within the risk appetite within their customer domain

**People Specification**
- Essential Qualifications - NQF Level- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7- Essential Certifications- Preferred Certifications- LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis- Minimum Experience Level- 7 - 10 years- 3 - 5 years Management experience of this- Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements**Technical / Professional Knowledge**
- Principles of project management
- Relevant regulatory knowledge
- Facilitation techniques
- Presentation Skills
- System Development Life cycle(SDLC)
- Functions Specific Policies Procedures and system Knowledge
- Modelling-EPC/BPMN/UML
- Process Design
- Process Measurements
- Analysis
- Business writing skills
- Agile Concepts
- Behavioural Competencies- Continuous Improvement
- Communication
- Collaborating
- Managing Work
- Influencing
- Leveraging Feedback
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_


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