Outbound Quality Assessor

With promotions and growth, one of our most coveted campaigns has an opportunity available for an Innovative, detail orientated, Passionate, A.I enthusiast to join the team. As a Quality Assessor, you will match our passion for making AI available to everyone for good! With the vision of fostering better conversations, richer human relationships access to...

**Introduction**Role Purpose** - This role offers exciting and challenging opportunities and is aimed at a dynamic, performance-orientated, knowledgeable, and experienced individual who can deliver quality outputs in a high deadline and client-orientated environment. You will be required to work well within a team as well as on your own. An exciting...

Minimum requirements: A relevant qualification in Education, training, or a related field on NQF 6 and higherAssessor and Moderator certification for NVC(New Venture Creation) qualification on NQF Level 2 and NQF Level 4Assessor and Moderator certification for Generic Management Qualification on NQF Level 4 and NQF Level 5Proven experience in facilitating...

A relevant qualification in Education, Training, or a related field on NQF 6 and higherAssessor and Moderator certification for NVC (New Venture Creation) qualification on NQF Level 2and NQF Level 4.Assessor and Moderator certification for Generic Management Qualification on NQF Level 4 and NQFLevel 5.Proven experience in facilitating and assessing skills...

A relevant qualification in Education, Training, or a related field on NQF 6 and higherAssessor and Moderator certification for NVC (New Venture Creation) qualification on NQF Level 2and NQF Level 4.Assessor and Moderator certification for Generic Management Qualification on NQF Level 4 and NQFLevel 5.Proven experience in facilitating and assessing skills...

A relevant qualification in Education, Training, or a related field on NQF 6 and higherAssessor and Moderator certification for NVC (New Venture Creation) qualification on NQF Level 2and NQF Level 4.Assessor and Moderator certification for Generic Management Qualification on NQF Level 4 and NQFLevel 5.Proven experience in facilitating and assessing skills...

Job DescriptionThe main purpose of this position is to enhance the customer experience journey by assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey. Actively engage stakeholders for information sharing purposes regarding quality...

You will be responsible for: Be active on all platforms in driving continuous learning, motivation, and key strategies Ensure trainees are properly equipped in training skills to meet business objectives Deliver presentations or training using acceptable methods and techniques Develop curriculum, learning objectives, and/or course materials Deal with...

**Outbound Sales Consultant** Our client is looking for Outbound Sales Consultants to enable sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life’s financial questions and to ultimately grow and protect wealth. **Main Responsibilities** - Selling products...

Mechanical Fitter Assessor & Moderator - Goodwood, Cape Town Salary Depends on Experience Duties and Responsibilities:Plan and prepare teaching materials and learning outcomes.Assess and moderate student performance.Provide student support.Handle administrative tasks.Deliver quality training in various areas.Maintain training records and ensure...

Call Centre Quality Assessor/Team Manager Parklands NorthOur client, South Africas largest importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is located in the Rivergate Business Park in Parklands North. They advertise and sponsor programs extensively on DSTV to generate enquiries for their products. Their...

**Role: Outbound Sales Consultant** Our client is looking for **TOP-PERFORMING** Outbound Sales Consultant offering a basic salary of R12 000+uncapped commission. **Key Responsibilities**: - Selling Insurance (Long-term), outbound calling. - Adhere to Quality and Compliance processes - Resolve complaint and objections - Build and maintain good client...

Assessor/Marker/Moderator (high school) JB4215Cape TownMarket Related/ICWe are currently seeking a dynamic and experienced individual to join our team as an Assessor/Marker/Moderator. The successful candidate will play a key role in ensuring the quality and integrity of our assessment processes for National Qualifications Framework (NQF) and Sector...

Aircon & Refrigeration Assessor & Moderator - Goodwood, Cape Town Salary Based on Experience Duties and Responsibilities:Remove old HVAC equipment for new installations.Run pipe and duct systems.Read wiring diagrams.Understand refrigeration cycles and technical data.Conduct complex diagnostics, repairs, and replacements.Embrace the latest HVAC/R...

Responsibilities include: - Call monitoring and providing actionable insights. - Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. - Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. - Evaluates outbound interaction quality. - Tracks issues in the...

Mechanical Fitter Assessor & Moderator - Goodwood, Cape Town Salary Depends on Experience Duties and Responsibilities: Plan and prepare teaching materials and learning outcomes. Assess and moderate student performance. Provide student support. Handle administrative tasks. Deliver quality training in various areas. Maintain training records and ensure...

Responsibilities include: Call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. Evaluates outbound interaction quality. Tracks issues in the quality...

Job DescriptionThis role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client’s customers who interact with a WNS employee and provide insights back to the operations on opportunities to improve...

Job DescriptionThe main purpose of this position is to lead a team of quality assessors in order to provide reports, feedback, analysis, insights and trends to stakeholders according to agreed standards. Deliver 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU. Ensure best use of...

**1.** **JOB SUMMARY** The Verification Officers at IconAF is responsible for **Evaluating and assessing Lead generation and sales calls, ensuring ultimate adherence to company policy and procedure.** The role requires dedication to maintaining quality and precision in work is vital. Knowledge of UK marketing regulations and rules will be an added...