Client Consulting Sr Manager

4 weeks ago

Johannesburg, South Africa Visa Full time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Senior Manager Visa Consulting and Analytics Merchant Service Line HUB Role (currently based in JNB, other locations may be considered)**

**Position Summary**

The Visa Consulting Senior Manager will deliver consulting support and projects to VISA's key clients across CEMEA. The main objective of the role is to help deepen client relationships and optimize and grow client performance by helping them define and implement strategies focused on the aforementioned. The areas of specialization that reside within the Merchant Practice, include but are not limited to the following client types: Acquirers, Payment Facilitators, Merchants, Fintechs, Governments and Processors as well as other entities that fit under the umbrella of Emerging Payment Providers

**Principal Responsibilities/Key Results Area**
- Using VISA and external data to analyze client needs across the regions markets and identify opportunities for consulting assignments with VISA clients.
- In coordination with regional VCA teams, MS&A, Country Managers and Account Executives, develop plans for consulting activity to secure funds from partnership agreements to support Consulting projects where such agreements exist.
- Support the development of project pitches and secure new Consulting assignments with clients, as well as reengagement opportunities via a consultative sales approach in assigned markets under the guidance of the HUB lead and regional consulting leads.
- Deliver Consulting projects. Resolve complex strategic problems. Synthesize and manage complex project structures when required. Manage, facilitate and implement consulting services and meet client's business targets (assignment objectives, project scope, budget, paperwork, external consultants supervision and project delivery). Work closely with other VISA groups, including Product, Marketing, Merchant Services etc to ensure a seamless Consulting experience.
- Work on client site or virtually to design and project manage the implementation of marketing campaigns, value propositions, products and services when required
- Work with practice area globally to incorporate best practice, source analytical or other services and leverage global consulting solutions.
- Build and maintain a repository of leading practices, new trends, business models and case studies to ensure that relevant information is accessible and up to date
- Own the Merchant Service Line assets Merchant Dashboard, Acquirer Lifecycle Management, Expert Models etc, continually improving and increasing penetration of same

**Key Competencies**
- Bachelor's degree or equivalent. Master’s degree preferred.
- Ideally least 8 years experience in the following areas acquiring, merchant solutions, processing expertise. value proposition design, product development and launch
- Strong facilitation skills
- Experience should be gained within a top tier bank, acquirer, processor, payment facilitator or the financial services practice of a top-tier consulting firm. A combination of regional and global experience strongly desired.
- Expertise in acquiring, consulting skills and client engagement capabilities. Advanced client contact and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.
- Highly analytical with advanced PowerPoint skills and Excel skills.
- Superior project management skills. Fluent communicator.
- Must have financial acumen and commercial awareness skills.
- Results driven, flexible and both internally and externally customer focused.
- Able to travel frequently and work on client site for extended periods across CEMEA.
- Self motivated and able to use own initiative with limited direction.
- Strong teamwork and collaboration skills with the ability to work effectively with interdisciplinary groups.
- Ability to work in a multi-cultural environment.
- Fluency in English mandatory

**Common Purpose, Uncommon Opportunity**. Everyone at Visa works with one goal in mind making sure that Visa

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