Senior Insights Executive

1 month ago

Johannesburg, South Africa IQbusiness South Africa Full time

We have an opportunity for a Senior Insights Executive to oversee all research activities during the planning, setup, and ongoing management of our client's research projects.

As an experienced Senior Insights Executive, you will possess a keen ability to balance client demands with internal timelines. You will ensure that projects remain on schedule, within budget, and guarantee client satisfaction.

A Senior Insights Executive is both an analytical thinker and a strategic thinker who performs well under pressure. You will be able to manage multiple customer accounts while ensuring quality outputs and clearly articulated insights.

**Industry / Business Knowledge & Relationship Management**:

- Actively getting to know the client’s business/industry
- Build ongoing client relationships to ensure loyalty and satisfaction

**Proposals & Costing**:

- Set up proposals & costing (when requested) with support and input from the insights lead
- Able to translate client business or research objectives into an effective research project design
- Considers multiple design options to achieve the research objective
- Recommends optimal design based on methodology, cost, time, access
- Considers sampling, quotas, bias effects, routing, filters, reporting outputs
- Considers need for external suppliers where appropriate (stats, field, qualitative moderators etc.)

**INSIGHT COMMUNITY / CONSUMER PANEL SET-UPS**

**Project Management of Research Projects**:

- Set-up of project deliverables and timelines
- Allocate project tasks on the internal project management system
- If requested, communicate with the client on the status of the project (including ad-hoc projects)
- Management of project tasks in accordance with timelines
- Communicate with internal teams on an ongoing basis regarding project status

**Questionnaire Development**:

- Designs questionnaires or discussion guides for discussion with client/checks and approves a questionnaire set up by a research executive
- Finalises & signs-off questionnaire or discussion guide with the client
- Briefs the operations teams for scripting or authoring
- Tests questionnaire (i.e. logic, flow, length etc.)

**Analytics & Statistics**:

- Compiles analytical plan in consultation with the insights lead
- Communicates details of tabletop breaks to the operations team
- Communicates and discuss any modelling required with the statistician
- Assesses whether weighting of data is required by comparing the achieved sample distribution relative to the ideal
- Communicates to the operations team and statistician the distributions to weigh towards if required

**Moderating (if experience allows)**:

- Moderates online discussions where appropriate

**Reporting**:

- Prepares visual and insightful reports detailing key insights (requesting input guidance as needed)
- Presents results to client face-to-face when needed

**Requirements**:

- Minimum of 3 years of project management experience
- 5 plus years of research experience
- Well-rounded experience covering brand health, communications testing and product innovation project work within the FMCG/ CPG and retail sectors
- Completed a relevant degree but preferably post-graduate qualifications
- Professional presentation
- Excellent command of the English language i.e. written, spoken, grammar and writing
- Fluency in additional languages of the African continent an advantage (French, Portuguese and/or Arabic in particular)
- Strong in numeracy (statistical knowledge and experience an advantage)
- Excellent time management, organizational, problem solving and analytical skills
- Excellent attention to detail
- Ability to service several clients at one time
- Ability to work well under pressure and possess a high degree of tenacity
- Proficient with Microsoft Office
- Aptitude for technology and software
- Strong communication and interpersonal skills
- Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification_
- IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals_

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