QA Agent

An exciting opportunity exist for a seasoned QA Agent. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (sales & customer services) by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative...

We are looking for Sales & Marketing Call Centre Agent based in Gauteng especially Midrand area to work on commission for 3 months and then salary and all the benefits will come into place.Job DescriptionSales of short term insurance productsMaximise business opportunities by selling to new and existing customersResolve complaints and objectionsAccurately...

Job Title: Site AgentSite: Namibia, WindhoekReporting to: Contracts ManagerSalary R 48 000.00Start Date & Duration To start mid-May for approximately 3 months.Duties:• Planning and execution• Read and understand the scope and duties on site • Observe specific contract conditions• Manage site resources, materials, equipment etc.• Maintain site...

**Qualification**: - National Diploma in Auditing/ BTech Auditing /Bcom Audit/Accounting/Risk/Finance **Experience**: - Two (2) years experience as an Internal Auditor in a short-term/ non-life insurance company - OR - Two (2) years experience doing Quality Assurance in a short-term/ nonlife Insurance company. **Quality Assurance Reviews and Projects** -...

Gauteng, Johannesburg - Annually Cost To Company (Market related) A well-established short term insurer is seeking to appoint a Quality Assurance Technician The purpose of the role is to conduct quality assurance assignment to monitor compliance, internal policies, procedure and applicable regulations or laws. **Qualification**: - National Diploma in...

This individual will assist in developing, creating and implementing Call Centre quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall customer’s experience **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: - Perform daily quality assessments for advisors, on all...

**The role offers you**: - The opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets. - Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations. - Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations...

**Job purpose**: Responsible for daily management of the phone system, including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center. **Key Performance Areas**: - Administration of daily campaigns - Correct campaigns loaded as defined by management -...

The role offers you:The opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets.Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations.Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and...

Manage an outbound sales team to achieve and exceed performance targets for insurance campaigns. Support the teams with coaching, guidance, and mentorship to meet campaign expectations.Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent...

**Title**: **Dialer Administrator - R25k/month - JHB (Diepsloot) - Perm - Start asap - Open to all**: **Salary**: - R25k/month **Description**: - Our client, one of SA\'s most established lead generation partners, is looking to employ a Dialer Administrator who will be responsible for daily management of the phone system, including but not limited to list...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Voice Team Lead is responsible for supporting and managing a team of call centre associates that answer inbound phone calls within the GCC, in order to support both customers and consumers who use operation teams to ensure consistency and knowledge of vertical products and...

Are you a seasoned business process outsourcing industry leader that prioritizes results? Do you have a track record of successfully managing numerous customer accounts, driving revenue, and producing outstanding results? A fantastic opportunity is available for a BPO Divisional Manager. Duties & Responsibilities: BPO Opps ManagementDevelop and execute the...