Call Centre Trainer

2 weeks ago


Umhlanga, South Africa SmartTrac Pty Ltd Full time

We are looking for an outstanding individual that is strong in communication skills for large groups.

Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session.

Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals.

**Responsibilities**:

- Conduct skills gap analyses to identify areas of improvement
- Design training curricula within time
- Produce physical and digital educational material (e.g. videos and case studies)
- Onboard new salespeople
- Collect feedback from trainees and managers about training courses
- Report on impact of training programs (e.g. sales achieved)
- Conduct training sessions with affiliate call centres (Physical, Web-Based)
- Conduct tests/exams with the trainees

**Recruiter Responsibilities**:

- Target Based - As per the requirements of the campaigns
- Recruit quality trainees on a daily basis to fill in drop-off rate
- Ensure sales floor count is constant
- Ensure all employee documentation is received and filed before deadlines

**Requirements**:

- **Punctual & Responsible**:

- **Matric**:

- **Own a vehicle (Preffered)**:

- **Excellent communication skills**:

- **2-3 Years of Sales Experience (Preffered)**:

- **1-2 Years of Sales Trainer Experience (Preffered)**:

- **Strong admin skills (Microsoft Office)**

**Salary**: R6,000.00 - R7,500.00 per month

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Sales Trainer: 1 year (preferred)

Application Deadline: 2023/07/07



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