Freight Forwarder

1 day ago

Kempton Park, South Africa DSV Full time

**DSV - Global transport and logistics**

Location: Kempton Park
Job Posting Title: Freight Forwarder, Air Exports
Time Type: Full time

**Main purpose of the role**

To provide an export airfreight service to our clients within the air export team, keeping all customer up to date on the movement of their cargo at all times.

**Minimum Requirements**
- Grade 12
- Intermediate computer literacy level in MS Word, Excel, PowerPoint and Outlook
- Cargowise understanding and previous experience (beneficial)
- Minimum of 3 years experience in Airfreight
- Minimum of 3 years experience in freight forwarding
- Must have knowledge of Export Air Process

**Job Related requirements**
- Person must be organized and be able to manage a portfolio of clients
- Self-Motivated and deadline driven
- Able to work under pressure when required
- Communicate effectively with local colleagues and clients
- Team player with positive attitude
- Process Driven

**Added advantages for this role**
- Own reliable transport
- Ability to work late where required and weekend work which is scheduled on a roster
- Grade 12
- Ability to travel where required if required
- Airfreight Export Experience (minimum 3 years)

**Duties and Responsibility**
- General understanding of the industry and related job requirements for freight forwarding.
- Liaising and pro-actively communicating with clients throughout the process.
- Ability to escalate where required to the relevant parties and maintaining a good working relationship with all various teams and departments.
- Pro-actively communicating and resolving queries or delays for clients
- Managing clients KPIs / performance on a monthly basis and productivity of own desk
- Making special arrangements / involving the right level of individual to support on critical shipments.
- Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends.
- Resolving client and routine queries professionally and timorously
- Managing costs effectively and carefully.
- Doing all export invoicing and managing rates etc.
- Involvement with Implementation of new accounts that fall under your specifications area of work
- Tracking shipments from collection to warehouse, delivery to carriers, departures, arrival and deliveries in destination countries where applicable.
- Overtime when applicable
- Manage Negative WIPS/ open accruals / open negative accruals.
- Excellent administrative skills
- Admin work will be applicable
- Able to work without constant supervision
- Able to work under pressure

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