Program Administrator

2 weeks ago


Cape Town, South Africa Alliance Abroad South Africa Full time

Alliance Strategies Inc. is an international recruitment and cultural exchange agency, HQ’d in Austin TX. It connects leading businesses and brands with international talent, helping students and graduates gain international experience by finding them employment, internships and training opportunities abroad. After 30 years of partnering with some of the finest brands and businesses in the hospitality and tourism industry, we continue to operate with a start-up mentality, helping extraordinary people and forward-looking employers around the globe find each other to create life-enriching relationships.

Alliance Strategies Inc. is the parent company for several leading brands within the cultural exchange and career development sector including Alliance Abroad, GeoVisions, and YoWork, with offices in the USA, Mexico, Ireland, Spain, Poland, South Africa, Australia and Dubai.

Our office in Cape Town, South Africa seeks to employ a Program Administrator to join our amazing team

**Primary Functions**

Reporting directly to The Hub Manager, this role is central in ensuring smooth and timely enrollment processes and administrative support for the Programs.

**Enrollment Responsibilities**:

- Coordinate the scheduling of interviews, conduct AAG pre-screen interviews and/or review online recorded interviews.
- Review and evaluate lifeguard swim videos for swimming competencies against host company requirements.

**Primary Responsibilities**:

- Support Host Company Account Managers with entering and updating Student Request Forms for returning business, ensuring appropriate edits and updates are made.
- Coordinate vetting and creation of self-placements in our system with the Compliance Department; assist with the vetting of self-placed companies and housing as needed or assigned.
- Re-vetting and/or researching housing leads for full placements as needed.
- Making weekly reservations of positions to designated partners.

**General Team Support**:

- Assisting with weekly reporting through generating necessary reports depending on time of year/season, updating HANOVER, tracking and updating visa results and arrival information.
- Supporting in-person or Skype recruitment fairs: creating agendas, screening resumes, updating and combining PowerPoint presentations, creating tracking sheets, printing and organizing materials for travelers and/or host company representatives.

**Additional Responsibilities**:

- Support the department in general, when team members are absent, or strategically involved in projects or as business demands.
- Contributing to a positive team atmosphere both within The Hub team and the teams it partners with for successful programs.
- Ability to represent Alliance Abroad with external clients both internally and externally, including helping to host our partners and host companies when visiting Austin when needed/if available.
- Perform other related duties or completes special projects as assigned.
- Communicate status of assigned work to supervisor and ask for support in prioritizing when necessary.

**Skills and Knowledge Requirements**:

- Ability to use Alliance Abroad’s internal database Adobe, and PowerPoint.
- Proficiency with Excel, including advanced reporting analysis through use of VLOOKUP and pivot tables.
- Ability to use standard office equipment, such as fax machines, scanners, copiers etc.
- Excellent written/oral communication, presentation, and interpersonal skills.
- Possesses superior customer service experience.
- Ability to work with multiple cultures and in an international business arena.
- Exhibits a passion for cultural exchange and handles communication barriers and cultural expectations professionally and with empathy.
- Must be able to work in a fast-paced environment where priorities change regularly.
- Time management proficiency.

**Educational and/or Work Experience (Minimum)**
- Grade 12
- At least 1 - 2 years of work experience in an administrative role or within a customer service role.

This is a hybrid position, which requires you to be in office some days of the week (our office is located in Westlake Business Park, Tokai) for training, meetings or as needed.

**Job Type**: Part-time
Part-time hours: 40 per week

**Salary**: R180,000.00 - R192,000.00 per year

Application Deadline: 2023/03/13


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