Guest House Manager
4 weeks ago
Our Guest House based in Milnerton, Cape Town is in search of an experienced Manager to oversee the day-to-day operations of the guesthouse and proper management of staff. The position is suitable for an individual who is flexible or willing to stay-in at the guest house and work various shifts including weekends and public holidays.
**Requirements**:
- A hands-on, mature, smart, and hard-working individual who gets things done without supervision and does not micro-manage staff.
- An individual with a passion for hospitality, attention to detail, and the ability to handle diverse tasks with poise and efficiency.
- Compassionate team leader who understands the importance of coaching and guiding the team to constantly strive for success whilst caring for their well-being.
- A team leader with ability to command respect, show a strong work ethic, driven, and dedicated to the vision and growth of the business.
- Able to confidently deal with diverse guests, visitors and service providers.
- Willingness to work long hours during busy periods and still be able to serve guests with a smile and great satisfaction.
**Duties/Responsibilities**:
- The key responsibilities of the Guest House Manager will include but not limited to the following:
- Overseeing the day-to-day operations of the guesthouse and ensuring that it operates seamlessly while maintaining the highest standards of excellence.
- Supervision of all staff including Guest Assistants/Supervisors, Housekeepers, Chef (temp) and Gardener/Handyman to ensure overall cleanliness and hygiene of the guest house.
- Organizing and managing group bookings as and when needed.
- Procurement of stock and conducting regular stock-taking.
- Supervision of the general maintenance of the guest house including liaison with contractors such as plumbers, handymen, electricians, etc.
- Leading, managing, and motivating staff to deliver exceptional guest service and uphold the business’s reputation.
- Preparing of breakfast and/or dinner for guests with the assistance of other staff members and at times, the Chef.
- Providing essential information about the Guest House facilities, amenities, and services to guests, as well as activities available in the surrounding area.
- Assisting with recruitment, training and performance management of staff including work scheduling.
**Education/ Skills Required**:
- A minimum Grade 12 or equivalent certificate.
- At least three (3) years’ experience as a Manager or Assistant Manager in a similar guesthouse or boutique hotel setting.
- Exceptional communication skills in English, both verbal and written.
- Proficiency (spoken and written) in other languages is an added advantage.
- A code 8 driver’s licence would be an added advantage.
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