IT Manager

**JAM is no ordinary Company. The words, conventional and average are not part of our vocabulary.**

**It takes a front footed, passionate person to exceed in JAM. We love people that think out the box & who are able to bring the best out of other people whilst maintaining world class standards.**

**So if you want to work hard and make your life count then JAM is the place to be.**

**Job Purpose**

With technology playing an increasingly important role in the development and success of the modern retail business. it’s critical that we recruit an IT Manager who will be responsible for addressing technology related enhancements, development and operations within the JAM Clothing group. As the leader of the IT department, and an employee responsible for organisation-wide systems and information, your role exists to translate and deliver strategic intent into operational execution for all technology related requirements.

**KEY PERFORMANCE AREA**

Strategy Development:

- Translate business strategy into tactical IT strategies to address key business requirements, drive capability and produce delivery road-maps & associated domain architecture.
- Contribute to the development of the IT strategy.

Service Delivery & Project Management:

- Actively engage with internal stakeholders to interpret business IT requirements, consult and provide expertise & advice.
- Plan, implement & evaluate IT service delivery and project requirements in specific areas of the business to align with the standard service agreements set.

Financial Management:

- Develop a departmental budget and monitor/control spend in order to deliver on set IT Strategy.
- Collaborate with finance to ensure financial feasibility where there are departmental/project overlaps

Risk Management:

- Keep abreast of legislative requirements and best practices (e.g., RICA, POPI, ECT act) to highlight risks to the business and ensure compliance at all times.
- Track, monitor and manage IT audits and risk management across the respective portfolios

Team Management:

- Ensure that the workload within the team is distributed fairly and in line with the team's priorities and skills to deliver on departmental KPI's / targets.
- Keep abreast of talent pool internally and externally to contribute to the recruitment of top talent in the team
- Drive succession, training and development within the team to ensure resource capability and business continuity.

Service Provider Management:

- Manage related IT Service Providers and contractors, including activities such as selecting providers, negotiating contracts, controlling costs, reducing third party-related risks and ensuring service delivery maintained

Security Management:

- Ensure that, at all times, the technology landscape within the realm of control is secure and, as far as possible, safe from any external hacking or phishing attacks that could cause reputational damage and or information leakage.

**EXPERIENCE REQUIRED**
- A completed degree or diploma in Computer Science or relevant technical field
- Minimum 8 years’ experience in IT industry and 4 years in a management role
- Experience working in a retail environment
- Proven track record in delivering IT projects on time and within budget
- Effective management and negotiation with Service Providers
- People management

**KEY ATTRIBUTES**
- Strong Communicator
- Interpersonal and Leadership Skills
- Attention to Detail
- Organisation and Time Management
- Negotiator
- Problem Solver
- “Out the box” thinker
- Team Player

**Education**:

- Certificate (preferred)

**Experience**:

- IT: 8 years (preferred)
- IT Management: 4 years (required)
- Retail: 2 years (required)