Trainee Retail Assistant Manager

9 hours ago

Centurion, South Africa Eskort Full time

A great opportunity exists for a Graduate (recent) to join our Retail team in the Company. This position is based in Centurion and the overall purpose of the job will be:
1. To train with a period of 12 months to potentially become a Retail Assistant Manager so as to, with the Retail Manager, lead all operations of the store to ensure that the store functions smoothly while optimizing profits.

2. The role is provided to facilitate getting young graduates to become Retail Assistant Managers and eventually become Retail Managers.

**QUALIFICATIONS**:

- Grade 12.
- BCOM Degree in Retail or Business or related qualification is a requirement.

**SKILLS REQUIRED**:

- Excellent verbal and written communication skills.
- Proficient in MS Office Suite
- Demonstratable analytical skills.
- Basic understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
- Excellent interpersonal skills and ability to communicate effectively.
- Exceptional customer service

**JOB ACTIVITIES**:
**_1. Stock Management_**

Stock Ordering
- Place orders with factories and other suppliers
- Follow up on orders
- Manage deliveries, delivery dates and stock upon arrival
- Manage stock order volumes

Stock Receiving
- Receive ordered stock
- Report delivery shortfalls, and damages
- Follow up on non-received stock
- Capture received stock on Meat Matrix

Stock controlling
- Daily stock levels reporting
- Run stock depletion reports
- cashiers
- Balance off with stock receiving
- Manage stock levels threshold
- Manage stock shrinkage: stock losses/damages/dumpings

**_ 2. Housekeeping_**
- Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
- Always maintain high level of HACCP standards throughout the store.
- Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.

**_ 3. Employee Management_**
- Employee Relations (Discipline in the workplace)
- Performance Management
- Employee Wellness
- Employee Motivation

**_ 4. Store Organisation_**
- Display of products on the the shelf and create attravtive displays at key points in the store ex: check-out ques.
- Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
- Re-arrangement of store shelves and products
- Managing of non-moving items and display areas

**_ 5. Cash Management_**
- Manage and assist with daily cash ups.
- Minimise cash losses.
- Manage picking up and dropping off of cash in the store.
- Manage safety of cash movement within the store.
- Manage and keep the safe secure and locked at all times.

**_ 6.Customer Service_**
- Deliver excellent service to ensure high levels of customer satisfaction
- Create a store that meets local needs by building an understanding of customer-product preferences.
- Manage and analyse customer complaints to get insights for improvement of customer satisfaction
- Be the custodian of customer experience and lead brand loyalty
- Responding to customer complaints and comments promptly and accurately.
- Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

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