Building Duty Manager

2 weeks ago


Claremont, South Africa Retouch Renovators Full time

We are currently seeking a dynamic and experienced Operations/Duty Manager to join our team and oversee the daily operations of our shopping mall. The Operations/Duty Manager will play a key role in ensuring the smooth functioning of all aspects of the mall, including tenant relations, customer service, security, and facility management.

**Responsibilities**:

- Supervise and coordinate the activities of mall staff, including security personnel, cleaning staff, and customer service representatives.
- Oversee the day-to-day operations of the mall, including opening and closing procedures, staffing schedules, and emergency response protocols.
- Monitor mall traffic and occupancy levels, and make adjustments as needed to ensure optimal customer experience and safety.
- Handle tenant inquiries, concerns, and requests in a prompt and professional manner, and work to resolve any issues that arise.
- Coordinate with vendors and contractors to ensure that maintenance and repairs are completed in a timely and efficient manner.
- Implement and enforce mall policies and procedures, including those related to safety, security, and cleanliness.
- Conduct regular inspections of the property to identify any maintenance issues or safety hazards, and take appropriate action to address them.
- Assist in the planning and execution of mall events and promotions, and work to create a positive and engaging shopping experience for visitors.
- Prepare reports on mall operations, including traffic data, revenue figures, and customer feedback.
- Collaborate with the property management team to develop and implement strategies for increasing tenant satisfaction and maximizing revenue.

Qualifications:

- Minimum of 5 years of experience in retail management, facility operations, or a related field.
- Strong leadership and management skills, with the ability to motivate and supervise a diverse team.
- Excellent communication and interpersonal skills, with the ability to interact effectively with tenants, customers, and staff.
- Strong problem-solving abilities, with the ability to think quickly and make sound decisions in a fast-paced environment.
- Knowledge of retail operations, including leasing, marketing, and merchandising, is preferred.
- Familiarity with relevant safety and security protocols, as well as local regulations and codes.

**Salary**: R15 000,00 - R18 000,00 per month

**Education**:

- High School (matric) (preferred)

**Experience**:

- building maintenance: 5 years (required)

Expected Start Date: 2024/05/01


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