Product Owner

4 months ago

Cape Town, South Africa Silvertree Capital (PTY) ltd Full time

UCOOK is seeking a Junior Product Owner to join the Tech team, focusing on digital products, such as the website and related technology platforms.

UCOOK is a tech start-up, meal-kit delivery service, delivering across South Africa. Our network of top chefs create recipes for our customers to choose from each week, and we deliver the fresh, locally sourced ingredients to their door. Whilst Mealkit is our core we also have a significant add-on business comprising of frozen meals, pizza, kids meals, wine and a broad market offering.

We are part of the Silvertreebrands group of leading brands, and you will work closely with colleagues across our brands. Silvertreebrands builds disruptive purpose-driven consumer and digital brands, focusing on amazing customer experiences that are “good for you, good for the planet.” We trust our employees with full accountability and autonomy from day one. This unique entrepreneurial and performance-driven culture enables us to achieve executional excellence.

**ABOUT THE ROLE**

The Product Owner will lead in defining user stories, managing the product backlog, and overseeing delivery of tech projects. Responsibilities include identifying new features, quality assurance, change requests, and bug fixes to ensure timely delivery. They will manage sprint processes, act as the main contact for non-critical issues, and escalate critical items, coordinating communications between developers, stakeholders, and executive management. Collaboration with Group Product Managers and the Group Head of Technology is crucial to execute strategic product roadmaps effectively.

**ROLES & RESPONSIBILITIES**
- Project management:

- Create, manage and follow-up on software development tickets
- Prepare product driven initiatives and present identified opportunities to key stakeholder, formulating the product road map
- Prioritise tasks, with the Group Product Manager and business leaders
- Work with other departments to approve deployments and train business users
- Administer and lead sprint rhythms
- Test and Drive Quality Assurance
- Draft/collate all reports (time logging, sprint velocity, etc)
- Manage multiple projects and components simultaneously
- System expertise:

- Serve as an expert on the systems with the area of responsibility, to help other departments with queries and support
- Own and drive/execute testing and/or prepare and manage testing plans for all deployments
- Manage day-to-day communications between business and tech team (via internal communication channels)
- Identify process efficiencies and product driven initiatives through a well founded base of systems expertise
- User experience improvement:

- Evaluate weaknesses and opportunities to improve the customer experience or operational efficiency, and turn these into development tasks
- Generate and/or develop ideas for new features that will surprise and delight our customers, and work with the tech team to bring them to life
- Research market trends and opportunities through the use of data and analytics

**KEY REQUIREMENTS**

Qualification & Experience
- A relevant degree/diploma or equivalent
- 2+ years of product management/project management experience in an agile environment
- Previous experience in business analysis and/or quality assurance
- Solid understanding of prevailing software project management methodologies, e.g., Scrum and agile, and common ticket management tools, e.g., JIRA, Asana

**Skills & Competencies**
- Must Have_
- Reporting and document writing
- Presentation and meeting facilitation skills
- Passion for and a high level of understanding of design and user experience
- An analytical and systematic approach to problem-solving and scoping of projects
- Forethought and common sense, with the capacity to identify and minimise risk
- Ability to troubleshoot and problem solve across disciplines and team members
- Ability to work across multiple projects and with multiple stakeholders
- Detail oriented, conscientious and efficient
- Self-disciplined, able to self-manage and set goals
- Advantageous_
- Experience within ecommerce or similar environments
- Experience with core web technologies, e.g., HTML

**OUR CULTURE AND TEAM**
- Our Silvertreebrands values are Purpose, Entrepreneurship, Ownership and Honesty
- We are close-knit and encouraging
- We are self-motivated and strive to see projects through to completion
- We innovate as we grow
- We encourage teamwork and participation
- We have created a relaxed but professional working environment
- We respect all people and cultures
- We believe in keeping our team happy so that the work we produce is of the highest quality

**OUR KEY TOOLS**

Website: Node.js, React.js, PostgreSQL, JIRA, Gitlab for git and CI/CD, Acumatica

Team collaboration: Notion, Slack, Figma

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