Supply Chain Technical Administrator
2 days ago
2years
- Deal directly with customers either by telephone, electronically.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Perform customer verifications.
- Direct requests and unresolved issues to the designated resource.
- Manage customers' accounts.
- Keep records of customer interactions and transactions with company — consignment stock and reports.
- Record details of inquiries, comments, and complaints.
- Manage administration in the Technical Department.
- Record details of actions taken.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions — invoices and consignment.
- Assist Department Head with administrative tasks.
- Manage processes such as but not limited to PER processes, warrantee replacements and SAP adjustments of such processes.
- Maintain contact with all clients in the market area to ensure high levels of Client Service and Satisfaction.
- Demonstrate ability to interact and cooperate with all company employees.
- Maintain professional internal and external relationships that meet company core values.
- Proactively establish and maintain effective working team relationships with all Support Departments.
**Qualifications and Experience**:
- Informing Others.
- Managing Processes.
- Promoting Process Improvement.
- Reporting Skills.
- Proven customer support experience or experience as a client services representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Works accurate - eye for detail.
- Ability to multi-task, prioritize, and manage time effectively.
- High school education.
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