Vertice Technical Service Manager

3 weeks ago

Johannesburg, South Africa Adcorp Holdings Full time

**Synopsis**

Our client is looking for a **Vertice Technical Service Manager. **This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. **This is a permanent role based in Johannesburg.**

**Qualification and Experience**
- Matric is essential.
- Relevant technical qualifications. A management qualification is advantageous.
- Over 5 years of experience in a customer-facing role in the medical device industry.
- Over 5 years of administrative and management experience.
- Experience in asset management covering administrative, contractual, and financial aspects.
- Solid understanding of mechanical and electrical devices.
- Knowledge of medical devices, surgical procedures, anatomy, and medical terminology.
- Strong organizational, communication, and interpersonal skills.
- Ability to work under pressure and meet deadlines.

**Roles and Responsibilities**
- Efficiently manage daily service department operations, ensuring resource planning and sustainable profitability.
- Assign duties, provide work direction, and monitor service productivity.
- Ensure accuracy and completeness of repair orders and return authorizations.
- Study and standardize procedures to enhance the efficiency of the Field Service Engineer team.
- Train personnel on company servicing procedures and transfer technical support knowledge.
- Manage service budget, forecast, and spare parts inventories.
- Negotiate service contracts, review service policies, and establish spare parts pricing.
- Provide service support to regional offices and distribution channels in the assigned territory.
- Maintain records of job-related documents like Job cards, PODs, Calibration certificates, Manuals.
- Follow up on purchase orders and ensure timely invoicing within 30 days of job completion.
- Manage debtors, ensuring outstanding payments are less than 60 days.
- Develop, coach, and empower team members.
- Foster teamwork and create a feedback culture within the team.
- Maintain excellent customer experience in technical department interactions.
- Ensure prompt responses to customer queries and requests.
- Foster and maintain a good working relationship with business unit managers.
- Develop programs to align technical teams as an extension of sales teams.

Job Reference: TCN01731

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