Operator Supervisor

**People Management**
- Provide leadership to employees within SBV.
- Creates a conducive environment which translates into productivity and high morale within SBV.
- Provide strategic collaborative support to the departmental team, for overall achievement of strategic objectives.
- Inspire one's business unit to deliver on key performance areas.
- Adhere to legislative requirements and Group policies and procedures.
- Leading the focus on talent to instill value creation for high value contributors.
- Set up shift roster for the relevant party and forward daily rosters to all team members.
- Responsible for checking the 'fit for work' of all Operators before shift starts.
- Accountable for managing identified transgressions in terms of adhering to procedures and following escalation processes.
- Facilitate the handover process between shifts.
- Conduct competency reviews on operators and provide feedback to the Line Manager.
- Implement and facilitate emergency procedures.
- Assist Line Management regarding disciplinary issues and poor performance counselling matters in conjunction with the ER Department.
- Train operators on all SOP amendments for accuracy and relevance of all tracking and monitoring activities.

**Drive the **organization** **culture.**
- Drive the department's values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
- Provide leadership to employees within the organization, creating a winning culture and high morale.
- Initiate and lead a culture of performance driven output through shared purpose vision and values.

**Manage the relevant systems within the operating environment**
- Manage the users on the systems and check that the users have the functions that are required.
- Troubleshoot to resolve any system errors, before escalating to IT or Service Providers.
- Download footage for the required system to assist with any investigation and distribute accordingly.
- Remotely activate the Vehicle Protection Unit on SBV Assets, in accordance with the escalation process.
- Assist the Line Manager and project managers with identifying and testing new technology.
- Test systems on a regular basis and check that they are updated accordingly.

**Build and Maintain internal and External stakeholder relationships**
- Build and maintain effective working relationships with all internal stakeholders (i.e. Local Control Room, Risk Departments and Operations, SBV - Tactical Support Officers and National Police & Industry JOC rooms).
- Escalate all network related errors at the centre as well as any system failures to the IT Department.
- Promote and maintain Early Warning Intelligence network to pro-actively mitigate possible threats.
- Create and maintain external stakeholder relationships with emergency services e.g. SAPS, SABRIC etc.
- Escalate transgressions, system failures and faulty CCTV in accordance with the SOP¦s and assist with corrective action or preventative measures.
- Investigate and escalate any faults with the alarms or equipment to the stakeholders.

**Generating and Providing System Codes and Exercising Remote access control**
- Update system with relevant information required for issuing codes.
- Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
- Responsible for generating and providing system codes and exercising remote access control of allocated assets.
- Assist with Adhoc duties as requested by the Supervisor or Line Manager.

**Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences**
- Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes.
- Actively check that the systems are updating regularly and working at the required operating level.
- Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
- Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures.
- Escalate any faults with the alarms and provide a status report to the applicable party.

**Applicable for Operators Sitting in the PMC**
- Control and link the relevant permissions to the ATM Custodian Profiles on the system.
- Verify that allocated vehicles are visible and tracking on the monitoring system.
- Monitor and track that SBV Fleet is following the planned route and adhering to scheduled service points and times on the system and report any non-responsive fleet to the centre.
- Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process.
- Communicate with Senior Management in the event of an emergency.
- Gather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation.
- Maintain the OTC System on an Adhoc basi