Customer Service Agent

2 weeks ago


Tygervalley, South Africa Business Directive Contract Services Full time

**Job description**

**JOB TITLE**

Customer service Agent

**BACKGROUND**

Our client are committed to delighting customers with delicious food made from scratch with fresh, never-frozen ingredients, and with outstanding service in a fun, social and dynamic environment. They empower their teams with continuous training and world-class operating standards that allow them to flourish. They also reward hard work and provide mentorship, incentivizing their stores partners to build long-term relationships with their fans and customers.

Our client is therefore looking for young, vibrant and energetic customer service agent who has a passion for delivering the best possible customer satisfaction. If you are a fun and friendly person who values customers and takes absolute pride in everything you do, then this is the position for you The good news is that your training will teach you everything you need to know to succeed on the job.

**JOB FUNCTION**

The main function of this role will be to deliver the best possible customer satisfaction to our customers.

**DEPARTMENT**

Call Centre

**LOCATION**

Tygervalley

**KNOWLEDGE, SKILLS, ATTRIBUTES**
- Excellent written and verbal communication skills
- Exceptional attention to detail with and accurate and thorough approach to work
- The ability to multi-task within a pressurized environment and to complete tasks timeously
- Great work ethics and passionate about Customer Services.
- Ability to work in a fast-paced environment
- Positive and energetic self-starter
- Attention to detail
- Eager to learn, Inquisitive mindset
- Ability to work in a team
- Be a focused individual
- Able to create an emotion connection with the customer

**Duties and Responsibilities**
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders/ requests from partners and clients
- Route calls to appropriate resources escalations
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer/ client complaints
- Follow up customer calls where necessary
- Complete reports to enhance efficiency of the team
- Other duties as assigned

**EDUCATION AND TRAINING REQUIREMENTS**
- Passed Grade 12 /NQF4
- Min 1-2 years experience
- Previous experience working in food delivery industry
- Clear Criminal Record
- Computer Literate with good data Capturing Capabilities
- Highly proficient in spoken and written English
- Ability to work shifts

**Job Types**: Full-time, Temporary

Ability to commute/relocate:

- Tygervalley, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)


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