Installations Technician

2 weeks ago

Cape Town, South Africa Fidelity Services Group Full time

**REPORTS TO**:Technical Manager

**QUALIFICATION & EXPERIENCE**:

- Matric or equivalent
- Minimum 5 years’ experience as an alarm technician
- Extensive programming, wiring, installations and fault finding experience

**JOB REQUIREMENTS & OTHER ATTRIBUTES**:

- ** Valid driver’s licence essential**:

- **Must be PSIRA registered (Grade E)**:

- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
- Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as and when required

**INTERNAL CLIENTS**:

- Installations
- Servicing
- Investigations
- Operations
- Technical Trainer

**EXTERNAL CLIENTS**:

- FADT customers
- Suppliers

**Duties (Technical)**:

- Perform alarm installations as per quotation
- Program alarm panels / system as per specifications
- Issue clients with quotes on site for additional equipment if necessary
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete invoices and job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

**Performance Standards (Technical)**:

- Ensure that installation corresponds to Sales Rep’s quotation
- Ensure that alarms are programmed according to FADT prescribed standards
- Ensure that the correct details are quoted
- Adhere to SHE requirements at all times
- Ensure that the correct customer details are obtained prior to attending the call
- Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
- Ensure that feedback is provided timeously to the relevant parties

**Duties: (General)**:

- Download cites every morning
- Keep stock up to date and assist storeman with stock take
- Keep the company vehicle clean
- Submit petrol slips

**Performance Standards (General)**:

- Ensure that stock is up to date at
- Ensure that stock is up to date at all times and report any discrepancies
- Ensure that the company vehicle is clean at all times
- Ensure that petrol slips are submitted weekly

**Competencies (technical & behavioural)**:

- Action Oriented
- Priority setting
- Customer Focus
- Planning
- Interpersonal savvy
- Approachability
- Functional / Technical Skills
- Delegation
- Action orientated
- Informing
- Planning

**_

**_
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._**

**_

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