Multiskilled Claims Consultant

2 weeks ago


Centurion, South Africa Momentum Insure Company Limited Full time

**Introduction**

**Role Purpose**

Our consultants within the Claims Department are committed to providing Momentum Insure clients and brokers with awesome service and making their experience with Momentum Insure enjoyable, easy and convenient. A claims consultant captures, validates and finalises contents, vehicle and other various claims from clients

**Requirements**:

- Matric or qualification equivalent to matric
- At least 1 year claims experience in a short-term insurance industry
- Previous call centre experience with an above average performance track record Please

**Duties & Responsibilities**
- Capture/Register claims on the PREMIA systems
- Handle administration and follow ups concerning claims
- Liaise with clients, service providers & assessors
- Handle and resolve queries from clients/service providers
- Validate claims within turnaround times
- Handling and resolving queries and problems from clients and service providers
- Payment of claims and invoices from service providers within specific turnaround times
- Conduct all the above to the required performance and quality standards that are in place

**Competencies**
- Self-disciplined and self-motivated
- Problem solving/initiative
- Negotiating
- Stress tolerance
- Tenacity and resilience
- Be an analytical thinker with an investigative instinct
- Customer service oriented
- Deadline and results oriented
- Attention to detail
- Takes ownership and responsibility
- Adaptability


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