Logistics Services Specialist

3 months ago

Durban, South Africa Elchemie Full time

**GLobal Logistics & Shipping company has an exciting opportunity available for an experienced Logistics Service Specialist. The main purpose of the position is to develop and grow a sales pipeline and customer base, and to coordinate and deliver Logistics Services for imports and exports within the High and Heavy operations department through own or 3rd party services (customs/ transport/ assembly).**

**The Logistics Services Specialist will join the Business Development Team and act as the main contact for High and Heavy and/or Freight forwarding customers along with 3rd party service providers involved, to deliver an exceptional “end-2-end” customer experience and being the face to the customer. A strong understanding of the industry players and challenges provides the opportunity to conceptualize potential solutions to successfully win and grow business opportunities as well as through delivering professional, efficient responses to tenders and queries while maintaining overall responsibility to ensure operational implementation to job completion.**

**This role is an integral part of South African Business Development/Customer Growth team who are collectively responsible for all sales/biz growth/retention efforts of the South African new and existing business in all sectors (Auto, HH, Breakbulk, Ocean, F/Forwarding), and achieving / delivering on business strategy, business plans and performance targets. Based in Durban region, KZN.**

**Requirements**:

- Degree/ Diploma in business/ logistics / shipping
- Relevant shipping, transportation, or logistics industry experience with a high focus on abnormal transports
- Industry and product expertise
- Good knowledge & experience in HH and/ or Freight Forwarding processes and procedures and cross border activities.
- Innovative spirit and commercial acumen
- Ability to work independently and in teams.
- Fast Learning, time management and attention to detail
- Sound knowledge and experience in South African customs procedures, import and export.
- Sound knowledge and experience in Overborder and domestic road transportation, including abnormal transport loads, container loads, consolidated loads etc.
- Sound knowledge and experience in Ocean Freight, import and export, RORO/BBK/FCL/LCL
- Airfreight knowledge/experience would be an advantage.
- Basic Accounting knowledge and accuracy with figures
- Very good knowledge of MS Office - i.e., Word, Excel, PowerPoint, and Outlook
- Valid, driver's license with no endorsements
- Willingness to travel locally from time to time

**Duties**:

- To develop and drive the growth in Sales revenue of High and Heavy (Agri/ Con/ Mining) OEM’s, importers, and key accounts.
- Identify new customers and business opportunities and secure responses to Tenders / RFQ and Project Bid / Responses and Quote requests in the Southern African region.
- The role includes a strong focus on self-reliance, researching, identifying, and developing new opportunities, together with winning new customers as well as developing and maintaining the commercial relationship with new and existing clients.
- To consistently deliver an outstanding and professional service, through understanding customer’s needs, to achieve total customer satisfaction and always demonstrating the company’s values and translate customer needs to the operational services.
- To provide day-to-day logistics coordination and monitoring of customers and 3rd party suppliers (operational and administratively)
- Close customer interaction, accept & handle all customer enquiries and compile and send quotations/ proposals timeously.
- Proactively ensure positive relationships with customers to maintain and drive new business growth.
- Perform specific tasks in a way that directly contribute to the achievement of contractual objectives, specifically the contractually agreed performance targets (KPI’s) ensuring high quality customer services.
- Ensure follow up on Customer Satisfaction within set framework.
- Negotiation of freight costs with customers and preparation of offers/tender responses.
- Negotiation of costs with 3rd parties and subcontractors
- System input on completed jobs for Invoicing.
- Delivering on the Business Development department’s targets, budget and KPI’s as well as those KPI’s contractually agreed with customers.
- P&L responsibility for the allocated revenue and cost budget
- Legal compliance within the department’s activities
- Compliance with respect to company process, policies, procedures, and instructions
- Required to perform any task as and when required by management.

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