Billing Analyst Intern
6 months ago
Key accountabilities and decision ownership:
- Ensure accurate and timeous customer billing and credit notes.
- Provide the required service as detailed in any service level agreements including SLA governance and relationship management.
- Ensure that all customer billing and crediting requirements are enabled and achieved.
- Ensure the completion and management of intercompany invoicing.
- Provide a customer focused service to key partners for all Billing issues.
- Must ensure operate within Sage internal compliance guidance. This includes money leaving the business audit’ internal policy.
- Need to ensure that all regulatory compliance is adhered to.
- Using Lean Six Sigma tools to make process improvements as per the Sage continuous improvement culture.
- Input into working processes being documented, standardised, modified in a controlled manner, waste eliminated and the value stream map for the area updated.
- Development of a Service Management Framework for Billing and Credits, including KPI definition and target setting.
- Management and reporting of team KPIs and process controls as per Service Management Framework.
- Alignment to Order to Cash/Billing strategy including input into the future direction of the department.
- Keep abreast of industry and company trends to ensure team can respond to future market developments.
- Participate in departmental/companywide projects as required.
- Cover for other Billing Analyst as required.
- Ensure the Billing Manager remains up to date of process issues.
- Customer focused.
Skills, know-how and experience:
- Preferred billing experience, preferably in a technology environment.
- Preferred experience in a service-oriented culture including management of SLAs.
- Preferred thorough understanding of end-to-end Billing process.
- Preferably good ERP experience.
- Preferably good CRM experience.
**Key Responsibilities**
- Technical / professional qualifications:
- Finance qualification preferred.
- Lean Six Sigma qualification and experience preferable
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