Senior Specialist: Digital Design

2 weeks ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Drive end-to-end user experience design, including discovery, ideation, conception, detailed design, prototypes and validation across multiple products and areas.

**Job Description**:
Senior designers solve complex customer and business problems on multiple projects and teams at a time through the skills of their discipline, a deep understanding of customer behaviour and by driving collaboration.

They take ownership of the standards in their discipline and collaborate with other designers to define and govern those standards.

Senior designers have deep expertise in one or more of the core design disciplines (user experience design, user interface design, service design, customer research, prototype engineering and content strategy) and understand how the various design disciplines integrate to deliver impact.

They engage with stakeholders to motivate for and define design work and ensure that it always meets customer needs while solving business problems.

A successful Senior designer is a specialist in one or more of the core disciplines. They are self-starters with a passion for high quality design and the expertise to define high-quality and scalable standards.

They have a strong track record of delivering complex, creative and innovative design projects that elevate the customer experience within tightly constrained environments.

Accountability: Problem solving and execution
- Engage with Design Project Lead and Director to unpack complex problems and define clear customer focused problem statements.
- Lead the team in defining an approach as well as clear scope, outputs and milestones for specific discipline.
- Distill complex concepts and present them back to business in a way that addresses the customer need.
- Day-to-day execution of high-quality designs (in specific discipline) that solves for one complex or several customer problem/s.
- Create the optimal solution for the customer needs, driving an approach of continuous improvement by testing, learning and iterating on the solution.
- Is an advocate and representative of the design thinking methodologies and practices.
- Takes ownership of the alignment to standards for a specific discipline and constructively challenges other designers on technical decisions to ensure that we create the best possible experience for customers.

Accountability: High quality design
- Create creative, innovative and high-quality design solutions to create a world-class customer experience across the projects in Absa
- Give a significant contribution to the design within the project, while providing thought leadership for specific design disciplines and standards.
- Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are designed around the customer and deliver improved experience; surface and share insights to the broader team
- Design scenarios, mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
- Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Absa ecosystem

Accountability: Building capabilities
- Lead a design discipline by creating and maintaining standards for that specific discipline
- Continuously research and share insights into world standards and best practices
- Mentor designers from a skills perspective within your discipline
- Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices

Contribute the knowledge building of the entire team by actively sharing insights and success stories; and providing feedback and ideas across different design projects

Education

Bachelor's Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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