Manager - Ict Academy Manager.ict Coe

5 days ago

Johannesburg, South Africa MTN Nigeria Full time

Job Profile / Department- ICT Academy Manager**Job Location**:

- MTN SA**Job Code**

**Division**:

- Human Resources- Function:
- Human Resources Operations**Sub Function**:

- Human Resources Operations**Job Level**:

- Level 3**Time Span**:
**Reporting to**:

- Senior Manager Online Academy- Functionality: MTN SA Chief Officer1. **Mission/ Core purpose of the Job**:
As the ICT Academy Manager, you will be responsible for the technology skills improvement and competence management for the all the MTN Operating Companies (OpCo) with more focus on the Top 6 Markets being South Africa, Nigeria, Cote d’Ivoire, Cameroon, Ghana and Uganda. You will ensure that all staff member across different roles are equipped and enabled with the requisite skill to build, implement and /or sell complex solutions to our customers.

You will actively collaborate with different technology training partners through building skills acceleration frameworks and business improvement aligned training journeys. You will regularly engage stakeholders and ensure buy in and training take up while assisting markets with building their training plans.

You will be responsible for a seamless delivery of all required training with key deliverables being to drive critical certification and compliance which will yield the required status levels as prescribed by different technology partners.

**2. Context (Global influences, environmental / industry demands, organisational mission etc.)
MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The ICT Academy Manager must therefore ensure the successful delivery in context of:

- Rapidly changing ICT environment
- The geographic complexity of MTN’s footprint nationally
- Management of executive and local shareholder expectations
- Driving growth through business intelligence and staff competence to maximize business impact.
- Enhance MTN position as a leading network and system and ICT provider through the competencies of different teams.
- Fast moving industry with constantly changing business requirements and technologies.
- Fluid complexities of client expectations and demands.
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery.
- Highly dynamic and fluctuating Techco industry.
- Total client experience for MTN brand.
- Constantly changing client and market needs.
- Fast paced environment.
- Market dynamics and developments.
- MTN policies, processes, and procedures.
- Regulatory industry norms govern MTN and partners.
- Highly pressurised, deadline-driven environment.
- Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks. Participative environment - highly diverse and team-focused.

**3. Key Performance Areas**:Core, essential responsibilities / outputs of the position (KPA's)

**Key Deliverables**

The ICT Academy Manager will be accountable to achieve the following objectives:

- Implement training strategy according to the ICT Academy initiatives and goals.
- Define the Academy Calendar by key initiatives per Opco and oversee the training budget per Opco by planning yearly activity and measuring results.
- Implement training guidelines in terms of Academy development levels, LMS and Training Tools, Training Organization, eLearning and communicate priorities and plans to operations.
- Communicate Academy training strategy and offerings to the different Opco’s.
- Procure and implement a tracking system/tool to measure progress against the goals of the ICT Academy.
- Ensure operational trackers are updated and maintained.
- Ensure that the relevant ICT Academy governance and operational committees are set up.
- Develop strong partnerships with Product/Solutions, SME, LE, MNC, Partners and L&D teams across the markets to enable delivery of training courses. Work closely with training Technology Training partners to ensure successful ICT Academy

**Role Deliverables**
- ICT Academy strategy, planning and execution.
- Operationalization of the Academy across the markets
- Meet ICT Academy KPI’s
- ICT Academy Governance management and oversight ICT Academy internal Customer service and satisfaction

**Role Dependencies**
- Support from L&D teams, product development team, system & process implementation divisions
- Understanding of learning and development methodologies
- Understanding of ICT technology Training terminology
- Understanding of employee profiles and roles
- Understanding of current competency gaps across channels and market

**Operational Excellence**
- Oversee the acceleration of ICT skills across channels and markets.
- Benchmark MTN ICT skills and certification against industry standards Benchmark all accreditations to accreditation bodies.

**ICT Academy

  • Manager - Ict Academy Manager.ict Coe

    2 months ago

    Johannesburg, South Africa MTN Nigeria Full time

    Job Profile / Department- ICT Academy Manager**Job Location**: - MTN SA**Job Code** **Division**: - Human Resources- Function: - Human Resources Operations**Sub Function**: - Human Resources Operations**Job Level**: - Level 3**Time Span**: **Reporting to**: - Senior Manager Online Academy- Functionality: MTN SA Chief Officer1. **Mission/ Core purpose...

  • Manager - Ict Academy Coe

    2 weeks ago

    Johannesburg, Gauteng, South Africa MTN Nigeria Full time

    Job Profile / Department- ICT Academy ManagerJob Location:MTN SAJob CodeDivision: Human Resources Function: Human Resources OperationsSub Function: Human Resources OperationsJob Level: Level 3Time Span:Reporting to: Senior Manager Online Academy Functionality: MTN SA Chief Officer1.Mission/ Core purpose of the Job:As the ICT Academy Manager, you will be...

  • Senior Manager

    2 months ago

    Johannesburg, South Africa MTN Nigeria Full time

    **Mission/ Core purpose of the Job** - The Head of Marketing ICT CoE will responsible to position ICT CoE as the partner of choice for inspiring and enabling growth through ICT solutions: - Develop and implement the ICT CoE marketing strategy in alignment with the MTN Business SA, MTN SA and the MTN Business Group strategies - is this applicable? - Develop...

  • Specialist - Ict Coe Cost and Pricing.ict Coe

    2 weeks ago

    Johannesburg, South Africa MTN Nigeria Full time

    **1. Mission/ Core purpose of the Job**: - The COE Cost & Pricing Specialist is very much a Sales & Business facing Cost Accounting & Deal Pricing role. - The incumbent will provide the COE Sales Team and the COE Delivery Units support in respect of shaping the deals and calculating the Sales Price for the Service/Product proposed to the customer.

  • Senior Manager

    3 weeks ago

    Johannesburg, South Africa MTN Nigeria Full time

    **1. Mission/ **Core purpose of the Job The Senior Manager: CoE Project and Programme Management is responsible for establishing and implementing programme management for all Technology CoE Projects within the programme. The role is accountable for all projects within the programme including the motivation of all stakeholders in order to achieve the...

  • Chief Financial Officer.4

    2 months ago

    Johannesburg, South Africa MTN Nigeria Full time

    **Mission/ Core purpose of the Job** - To acts as a chief financial advisor and strategic finance advisor, providing financial support to the ICT CoE & senior management while overseeing the financial operations of the company and making decisions to improve the overall financial health of the company - To ensures the financial growth, profitability and...

  • Senior Manager

    3 weeks ago

    Johannesburg, South Africa MTN Nigeria Full time

    MTN GROUP HUMAN RESOURCES **JOB PROFILE** (Last Update - 2017/04/13) **Title of job**: Senior Manager: CoE Project and Programme Management N **umber of subordinates**: 3 **MTN Job Level**: Level 3H **Location of the job**: Johannesburg, South Africa **Solid Reporting Line: General Manager: B2B Centre of Excellence **Dotted Reporting...

  • Senior Manager

    3 weeks ago

    Johannesburg, South Africa MTN Nigeria Full time

    **Mission/ Core purpose of the Job** To take ownership for the M2M/IoT services. To direct the overall formulation of the integration of the Technology CoE ICT platforms into underlaying technology areas (MNS, Mobile, etc.) in support of multi services solutions. Responsible for the full lifecycle of M2M/IOT platform implementations, contributing towards...

  • Coe Manager

    3 weeks ago

    Johannesburg, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Coe Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...

  • Senior Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa MTN Nigeria Full time

    Mission/ Core purpose of the Job The Head of Marketing ICT CoE will responsible to position ICT CoE as the partner of choice for inspiring and enabling growth through ICT solutions:Develop and implement the ICT CoE marketing strategy in alignment with the MTN Business SA, MTN SA and the MTN Business Group strategies is this applicable? Develop relevant...

  • Manager - Business Operations.ict Center of

    2 months ago

    Johannesburg, South Africa MTN Nigeria Full time

    **Mission/ Core purpose of the Job**: The Manager: Business Operations is responsible for the operational management, execution and implementation of initiatives and strategies within business, on behalf of the office of the Executive: ICT CoE. They will support the area in driving efficiencies across the various functions in the ICT CoE. Responsible for...

  • Manager - Business Center of

    2 weeks ago

    Johannesburg, Gauteng, South Africa MTN Nigeria Full time

    Mission/ Core purpose of the Job:The Manager: Business Operations is responsible for the operational management, execution and implementation of initiatives and strategies within business, on behalf of the office of the Executive: ICT CoE. They will support the area in driving efficiencies across the various functions in the ICT CoE. Responsible for ensuring...

  • Academy Training Manager

    2 weeks ago

    Johannesburg, South Africa Helen Wilson Recruitment Full time

    **Salary**: circa R1million **Job type**: Contract - 1 year renewable each year **Location**: JHB, fully remote **Travel required**: Yes, 2-3 times a year (in Africa) as well as 4-6 weeks initial onboarding in the UK **Non-negotiables for consideration** - Tertiary qualifications in a business-related or Human Resources discipline PLUS - Min 7 years’...

  • Chief Financial Officer.4

    2 weeks ago

    Johannesburg, Gauteng, South Africa MTN Nigeria Full time

    Mission/ Core purpose of the Job To acts as a chief financial advisor and strategic finance advisor, providing financial support to the ICT CoE & senior management while overseeing the financial operations of the company and making decisions to improve the overall financial health of the company To ensures the financial growth, profitability and viability of...

  • Head of Merchants Academy

    2 weeks ago

    Johannesburg, Gauteng, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Ict Manager

    6 days ago

    Johannesburg, South Africa University of the Witwatersrand Full time

    **The SA Medical Research Council / Wits University Rural Public Health and Health Transitions Research Unit (Agincourt) is an exceptional health and population research centre in the Wits School of Public Health, Faculty of Health Sciences.** The School has several strong divisions that include a major work on Epidemiology and Biostatistics, Health Policy...

  • ICT Manager

    6 days ago

    Johannesburg, South Africa Wits University Full time

    Brief Description The SA Medical Research Council / Wits University Rural Public Health and Health Transitions Research Unit (Agincourt) is an exceptional health and population research centre in the Wits School of Public Health, Faculty of Health Sciences. The School has several strong divisions that include a major work on Epidemiology and...

  • Head: Fraud Risk Management Coe

    3 weeks ago

    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Contact** - REQ 129451- Tshego Semenya- Location: Johannesburg**Cluster** - Group Risk**Career Stream** - Forensics**Leadership Pipeline** - Manage Multi-Function (MMF)**Position** - Head: Fraud Risk Management COE**Job Purpose** - To lead the Detection, Prevention and Investigations capability to support Nedbank's...

  • Senior Consultant

    5 days ago

    Johannesburg, South Africa MTN Full time

    **JOB PROFILE** (Last Update - 28 May 2021) **Title of job: Senior Consultant - IoT/M2M Platforms & Applications **Number of subordinates: **MTN Job Level**: 3H **Location of the job: **Solid Reporting Line**:Senior Manager: IoT Platforms & Applications **Dotted Reporting Line**:N/A **Mission/ **Core purpose of the Job **Working closely with the MTN...