Contact Centre Agent
2 weeks ago
**KNOWLEDGE AND SKILLS**:
Matric
Ability to speak Afrikaans a prerequisite
6 months consistent **Inbound Contact Centre Experience** is required
**Competencies**
Excellent writing skills
Typing skills
Fluent in Afrikaans and English
Willingness to learn
Problem-solving skills
Attention to detail
**Main Responsibilities will include but will not be limited to**:
- Process customer service and technical service enquiries through inbound chats and provide end to end service
- Must be able to communicate with customers professionally and articulately
- Must be able to present benefits/opportunities of the product or service in an effective manner
- Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers
- Exercise appropriate soft skills when dealing with difficult customers Ensure correct probing techniques are used to establish relevant information
- Be able to effectively communicate with the team leader and team members
- Ensure that customers are informed as to the progress of queries logged but not resolved
- Ensure the resolution is confirmed before queries are closed
- Ensure that progress of every query logged is monitored until resolution Performing any ad hoc tasks as instructed.
Expected Start Date: 2024/07/01
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