Laundry Attendant

2 weeks ago

Cape Town, South Africa Belmond Full time

After a day of discovery, our beautiful rooms, suites and cottages are the perfect place for our guests to dream of adventures still to come. Our remarkable Housekeeping team ensures each space is worth writing home about. If you have exceptional attention to detail, consistency of service standards and the determination to exceed our guests’ expectations, we would love to hear from you. Mount Nelson Hotel is looking for a Laundry Attendant to join the team.

**Requirements**:
Main Duties & Responsibilities
- Folding, pressing, sorting and maintaining the proper storage of all hotel linen.
- Responsible for the dry cleaning of guest clothing and other tasks related to the department.
- Follow Leading Quality Assurance and departmental standards at all times.
- Sorting of all sheets, robes and duvets etc into separate laundry bins.
- Inspect linen/garments for stains, rips or damage that might have been overlooked by the housekeeper.
- Turn in all lost and found items in accordance with lost and found procedures.
- Maintain a clean and organized work area at all times.
- Collect, sort and label guest items for appropriate action (washing, dry cleaning, pressing or repair).
- Process the clothing/linen on the correct equipment, using the appropriate temperature and chemicals. Once processed, fold or hang the clothing as desired.
- Process and issue employee uniforms.
- Operates and maintains washer, dryer, dry cleaning machine, presser and iron.
- Report any broken or faulty equipment to the Laundry Manager.
- Assist with quarterly OE stock count as and when required.
- Complete all daily duties as set out in departmental duties and requirements.
- Remove stains from items using the appropriate procedures.
- Maintain an updated inventory of laundry detergents.
- Manage and respond to guest requests in accordance to company standard.
- Ensure soiled and damaged linen is stored and disposed of correctly.
- Maintain linen room to ensure floors and shelves are stocked with the correct amount of each linen item.
- Assist with the general day to day duties to maintain the Laundry department.

Required Qualifications, Skills & Experience
- Previous experience within a similar role in a 5-star Hotel environment - advantageous
- Excellent time management skills
- Good communication skills
- Ability to accurately follow garment care instructions
- Knowledge of stain treatments
- Good customer service skills
- Computer literacy - advantageous
- Ability to use industrial cleaning equipment and products
- Stamina to handle the physical demands of the job

**Benefits**:

- Pension fund benefit
- Internal Belmond discounts
- Loyalty and recognition rewards programme
- Employee Assistance Programme
- On going Learning and Development opportunities
- Regular community, social and staff welfare events

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