Client Engagement Support Analyst

2 weeks ago


Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you’ll work with great people, pioneering products and cutting-edge technology.

**What You'll Bring**:

- 5 years’ experience in an Account Management or Client Services role
- Financial Services / Credit Risk / Information Services industry experience preferred
- Technical background is preferred
- Experience with web-based presentations
- Excellent written, verbal, and interpersonal skills. Must be focused and task-driven with an appropriate sense of urgency regarding deadlines
- Excellent problem solving and teamwork skills
- Strong analytics background with experience in performance metrics

**What We'd Love to See**:

- Experience with Microsoft Office products including Excel, Word, PowerPoint, Visio and Outlook and other business software
- Experience in database and SQL Server a plus
- Experience in API/XML integration
- Creative thinker who will use prior work experience to positively contribute to the team
- A desire to improve your own technical and customer-facing skills
- Self-starter who needs little supervision
- Proven ability to influence cross-functional teams without formal authority
- Energized by being in a problem-solving environment

**Impact You'll Make**:

- Provide relationship management for all assigned customers as the Subject Matter Expert on the organization's products, updates, new product releases and features
- Work closely with other team members and departments to be sure mutual objectives are met in support of customer satisfaction
- Be proactive in providing customers with continuous support throughout the contract lifecycle, escalating important issues or major incidents where needed
- Keep accurate records of discussions or correspondence with customers using CRM tools
- Accountable for the performance and growth of all assigned accounts
- Effectively shift priorities to ensure deadlines are met and critical items are addressed
- Perform detailed account audits/report analysis to identify product needs
- Assist in QA process via iteration testing and feedback to development and product management

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively

TransUnion Job Title

Analyst, Customer Support Operations



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